What are the responsibilities and job description for the Patient Services Representative position at North Bend Medical Center?
North Bend Medical Center
Job Posting
Job Title: Patient Services Representative
Report to: Patient Services Representative Manager
Hours: Monday – Friday, Full time
North Bend Medical Center (NBMC) is currently seeking a Patient Services Representative to join our team in Coos Bay, Oregon, nestled along the beautiful Southern Oregon coast.
NBMC is a growing, community‑focused healthcare organization with 100 providers across multiple specialties and 400 dedicated employees working together to deliver high‑quality, compassionate care.
At North Bend Medical Center, we are committed to creating meaningful career opportunities and making a positive difference in the lives of our patients and our community.
We believe our strength lies in the diversity of our workforce and the unique perspectives our employees bring to their work. Joining NBMC means becoming part of a supportive, mission‑driven team dedicated to improving health and well‑being across our region.
We are committed to offering:
- Competitive wages
- Excellent medical, dental and vision insurance options
- Generous paid time off
- 401k company contributions
- Team-oriented atmosphere that values each of our employees as individuals and their work-life balance.
Full Job Description:
Position Summary:
The Front Desk Receptionist is the first point of contact for our clients. The front desk receptionist is responsible for registering patients for their appointments, verifying patient demographics, collecting co-payments, and answering phones calls.
Principle Responsibilities:
- Greet patients as they check in for their appointments.
- Verify patients’ information and insurance coverage to determine the information is correct, make necessary changes as required for their service or procedure.
- Updates patient information, as received.
- Balance cash drawer at end of day
- Complete special project that may arise.
- Performs other duties as assigned.
Competencies:
To Perform the job successfully, an individual should demonstrate the following competencies.
Teamwork – Contributes to build a positive team spirit; Provides support to other team members.
Computer Skills – Strong knowledge of computer systems; comfortable learning new computer systems; Able to use digital telephone.
Organization – Prioritize the plans work activities; uses time efficiently.
Confidentiality – Able to maintain strict confidentiality.
Customer Service – Maintains professional demeanor when dealing with patients, including difficult or emotional situations; responds promptly to patient and staff requests.
Oral and Written Communication – Ability to read, write legibly and follow verbal instruction. Able to speak and write English.
Professionalism – Approach others in a considerate manner; Reacts well under pressure; Treats others with respect; Accepts responsibility for own actions; Follows through on commitments; Dresses appropriate and maintains professional appearance.
Quality – Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
Safety and Security – reports potentially unsafe conditions; uses equipment and materials properly.
Attendance/Punctuality – is consistently at work on time; ready to work at beginning of shift.
Dependability – follows instructions, responds to management direction; takes responsibility for own actions; meets commitments; follow policies and procedures.
Interpersonal skills – in this position the employee is required to work with patients and team members. Maintaining a kind and positive attitude is essential for this position. This position requires working with diverse groups of individuals. Employees in this position may encounter stressful situations where a professional attitude will be required. Multi-tasking is essential as frequent interruptions are common.
Working conditions – The noise level in this work environment is usually moderate. In this position the employee will work under fluorescent lights and will constantly look at a computer screen. In this position the temperature is usually mild, with some fluctuations in cool or warm temperatures.
Qualifications:
- High school diploma or equivalent
- Excellent interpersonal skills
- Flexible, able to prioritize and multitask in an ever-changing environment.
- Maintain a professional attitude and appearance.
- Constant use of computer and telephones
- Consistent and punctual attendance
- Knowledge of insurance highly recommended
- Epic experience highly recommended
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all responsibilities and skills required for this position.