What are the responsibilities and job description for the Front Desk Receptionist - General Surgery position at North Bend Medical Center?
NORTH BEND MEDICAL CENTER
JOB POSTING
DEPARTMENT: General Surgery
JOB TITLE: Front Office
HOURS OF WORK: Monday – Friday
WAGE: Dependent upon experience and qualifications.
North Bend Medical Center is currently hiring a front desk receptionist for our General Surgery department. Located in Coos Bay Oregon along the beautiful Southern Oregon coast. North Bend Medical Center hosts over 100 providers in a variety of specialties and 400 employees.
North Bend Medical Center is dedicated to providing opportunities for careers and making a difference in people’s lives with a strong desire to help others. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at NBMC.
We are committed to offering:
- Competitive wages
- Excellent medical, dental and vision insurance options
- Generous paid time off
- 401k company contributions
- Team-oriented atmosphere that values each of our employees as individuals and their work-life balance.
Full job Description:
Position Summary:
Responsible for supporting the front office in a busy, fast paced environment. Must enjoy patient care and strive to better patient relations while maintaining office efficiency. Primary responsibilities include: reception, answering phones, scheduling office, radiology and surgery appointments. Surgical chart prep, billing, maintain task list and physician referrals, insurance referrals and prior authorizations, patient education, patient triage, processing of appointment recalls, prescription refills and appropriate patient paperwork. Will also cross train in back-office duties.
Principle Job Duties:
- Surgery scheduling and preparation for multiple providers
- Receptionist duties
- Front office supply ordering
- Billing and coding
- Patient education
- Schedule appointments by phone or in person
- Handle patient notifications.
- Triage patients
- Process patient referrals, lab requests, etc.
- Process prescription refills
- Cross train in back-office duties.
- Proper processing of insurance authorization and patient paperwork
- Provide support to team members in providing excellent patient care.
- Demonstrate safe work practices.
- Perform other tasks as assigned.
Qualifications:
- Ability to use discretion, confidentiality and sensitivity with patients.
- Must have a strong passion for working in patient care.
- Prior surgery scheduling experience preferred.
- Understanding of ICD/CPT codes and medical terminology
- Good analytical, oral communication and written communication skills
- Ability to work independently and as a team member.
- Positive work attitude
- Ability to multi-task and excellent organizational skills
- Detail oriented
- Good Attendance and punctuality
- Ability to perform the essential functions of the job.