RMA Technician Lead

Job Type

Full-time

Description

North Atlantic Industries is a leading provider of embedded electronic solutions, specializing in rugged embedded computing, power supplies and motion simulation and measurement technologies. Our products and services are used by the military, aerospace, and industrial markets, helping to advance technology and protect the free world.

NAI was proud to be recognized as a Top Workplace on Long Island by Newsday! Our culture is very collaborative. We have team building events, company picnics, special event day and employee game room. Please visit our website at www.naii.com/careers to see more about what makes us a unique place to work.

Summary

The RMA Technician Lead plays a key role in supporting the analysis and repair of returned high-reliability electronic products through advanced troubleshooting, failure analysis, and technical leadership. Working from test data, schematics, and procedures under general supervision, this position contributes to root cause investigations, process improvement efforts, and the restoration of product functionality to meet the company’s quality and performance standards. The role reflects a high level of diagnostic skill, ownership, and leadership in a team-oriented manufacturing environment focused on continuous improvement and customer satisfaction.

Requirements

• Perform diagnostics, testing, and repair, to include component-level repair, of returned units, ensuring all work complies with documented work instructions, drawings, and quality standards.
• Analyze returned units to determine failure modes; initiate and support formal root cause and corrective/preventive action (RCCA) processes in alignment with AS9100 requirements.
• Identify and document failure trends using structured problem-solving methodologies (e.g., 8D, 5 Whys, Fishbone analysis).
• Collaborate with Engineering, Quality Assurance, and Production teams to resolve systemic issues and drive design or process improvements.
• Generate formal failure analysis reports for internal and customer use, as required.
• Ensure adherence to the production schedule and drive on-time repair and return of RMA units.
• Lead and train new RMA technicians in technical procedures.
• Monitor and improve RMA metrics.
• Support internal, customer, and third-party audits by maintaining clear, compliant, and traceable records.
• Champion 5S and continuous improvement initiatives to optimize workflow, reduce errors, and improve cell efficiency.
• Ensure compliance with ESD controls, safety requirements, calibration protocols, and configuration management.
  
  

Qualifications And Education Requirements

• Minimum four (4) years of professional experience in a production or engineering environment, with focus on troubleshooting and repair.
• Associate’s degree or related experience.
  
  

Preferred Skills And Abilities

• Knowledge with RMA procedures and customer return processes is strongly preferred.
• Strong diagnostic and analytical skills.
• Excellent organizational and leadership capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in MS Office and relevant data entry/reporting systems.
• Capable of working independently and leading by example.
• Effective communication skills for interfacing with engineering, quality, and customer support.
  
  

North Atlantic Industries Offer Comprehensive And Competitive Packages Including

• Medical, Dental, and Vision Insurance
• Company-provided Life and AD&D Insurance
• Voluntary Supplemental Life Insurance
• Long-term Disability Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tax-deferred 401K with company matching contributions
• Vacation, holidays, sick
• Employee tuition reimbursement
• Business casual dress environment
• Schedule: M-F Day Shift
  
  

North Atlantic Industries (NAI) is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applicants will receive consideration for employment without regard to any legally protected status. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at 631-567-1100 or by email at hr@naii.com. As a federal government contractor, in accordance with applicable laws, regulations, and Executive Orders, North Atlantic Industries (NAI) is required to develop annual Affirmative Action Plans for Protected Veterans and Individuals with Disabilities. Any employees or applicants who wish to review the Affirmative Action Plan for Protected Veterans and Individuals with Disabilities can contact us by sending an email to hr@naii.com or by calling 631-567-1100.

Salary Description

$30-$37 per hour