Product Line Manager- Cooper/Captiva

As the Product Line Manager, you will serve as the product category owner across the full lifecycle from R&D through supply chain, production, sales, estimating, order entry, product training and marketing direction.  

Essential Functions & Responsibilities

• Leadership: Optimizes team structure in a manner that facilitates the team’s performance towards its objectives, while focusing on the growth and development opportunities for team members. Develop into the key contact for our sales teams and other significant Architectural Products users or specifiers to answer questions and provide detailed and high-level information on the product line including construction fire rating offerings, performance rating capabilities, and code considerations of the product category. 


• Estimating/Ordering: Understands and improves internal process required to increase product sales opportunities and order close rates across both of the Architectural product lines. Driven to improve responsiveness and speed to market with new proposals generation and awarded orders processed and into production per target times established. Become an expert user of the Captiva Build Quote Software as well as the Cooper custom curved stair quoting tool. Gain a strong understanding of the CAD process aimed at improving accuracy and minimizing revisions along with the time involved in moving quotes through the process to shop orders. Maintain our quote lead times to less than 48 hours on 95% plus of our opportunities. Monitor daily dept. quote & order processing activity to assure productivity expectations are being achieved. Fill in as needed when estimating team is on vacation or intake of bid requests spike in order to achieve a quick turn around to our sales team. 


• Product Line Manufacturing: Obtain hands-on knowledge of manufacturing techniques/processes required to build Captiva wood and MDF products, as well as Cooper stair systems and components. Seek ways to increase product line use capabilities and production capacity via existing and or new equipment and production layouts. 


• Supply Chain: Understand the supply chain ecosystem for the Architectural product lines. Develop written specifications and performance expectations for current raw materials used in products production. Establish working relationships with current raw materials suppliers and communicate our expectations of them.  If needed, pursue new supply chain relationships that will improve the product offering. 


• Distribution: Defines the best practices for post-manufacturing and pre-delivery activities surrounding the product from pre-hanging, to pre-finishing, to product packaging/handling. 


• Go to Market: Based on competitive intelligence gained, set product pricing for various customer types accordingly in the market areas we serve.  Collaborate with NAC Marketing & Sales leadership to develop selling approach, marketing assets, training guides, etc. PLM must execute on increased sales in the product category. 


• Competitive Analysis: Understand our product positioning in the market areas served relative to the competing product brands. Considers pricing, product features, warranty language, service offerings, and customer feedback, wants and needs. 


• Innovation: Identifies and implements product innovation opportunities that align with the (performance) needs of the markets served in superior ways to that of competitive brand products.  

Company Mission and Continuous Improvement 

• Mission Statement – lives up to the company mission, values and strategic goals. “Provides exceptional products and services to every customer, every time.” Always promote a positive image of our company and our employees. 

Required Education & Experience 

• Business Degree Preferred


• Industry related experience helpful


• Ability to read, write, speak and comprehend the English language.


• Exceptional communication, interpersonal and customer service skills.


• Persuasive and confident demeanor with the ability to manage objections effectively.


• Results-oriented mindset with a focus on meeting and exceeding targets.


• Strong attention to detail and data accuracy.


• Ability to multitask and set priorities.


• Computer knowledge of PC’s, Microsoft 365.


• Experience working in a team environment.

Physical Demands 

• Must take and pass post-offer screening and drug test.


• Sitting: at desk throughout the day (75%)


• Standing/Walking throughout the day (25%)


• Stooping/Reaching/Bending: minimal.


• Lift/Grasp: with dominant hands and fingers to type, answer phone


• Carry/Grasp: with dominant hands minimal.


• Push/Pull: with dominant handsminimal.


• Vision: must see near and far sighted


• Hearing: must hear and speak

Work Environment 

• Office spaceor customer site as needed


• Shopenvironmentduring product manufacturing training.


• Climate controlled temperature