What are the responsibilities and job description for the Service Tech - WTT position at North American Truck & Trailer, Inc.?
WatertownTruck & Trailer is looking for a Diesel Mechanic,
At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team.
Must have own tools, advance training preferred but not necessary.
Key responsibilities of a service technician include:
-
Troubleshooting and Diagnosing Issues: Service technicians are skilled at identifying problems and malfunctions in equipment or systems. They use diagnostic tools, technical knowledge, and problem-solving skills to pinpoint the root causes of issues.
-
Repair and Maintenance: Service technicians perform repairs, replacements, and maintenance tasks to restore equipment to working condition. This can involve replacing faulty components, performing software updates, adjusting settings, and ensuring proper calibration.
-
Customer Interaction: Service technicians often communicate directly with customers to understand the issues they are experiencing and to provide updates on the status of repairs. Effective communication and customer service skills are essential in this role.
-
Documentation: Accurate record-keeping is important for tracking repairs, maintenance schedules, parts used, and other important information related to the equipment they service.
-
Preventive Maintenance: Service technicians may also be responsible for scheduled preventive maintenance tasks. These tasks help prevent potential issues and extend the lifespan of the equipment.
-
Training and Support: In some cases, service technicians provide training and support to customers on how to use and maintain the equipment properly to avoid future problems.
-
Adhering to Safety Guidelines: Service technicians follow safety protocols and guidelines to ensure their own safety and the safety of others while working on potentially hazardous equipment.
-
* Must be able to lift up to 100lbs occasionally
-
* Participate in all available training programs
Service technicians can specialize in various industries and fields, such as:
-
Automotive: Automotive service technicians work on cars, trucks, and other vehicles, diagnosing issues and performing repairs.
-
Information Technology: IT service technicians provide technical support for computer systems, networks, and software.
-
Medical Equipment: Medical service technicians maintain and repair medical equipment used in healthcare settings.
-
Industrial Equipment: Service technicians in industries like manufacturing and construction work on machinery and equipment used in production processes.
-
HVAC (Heating, Ventilation, and Air Conditioning): HVAC technicians service and repair heating and cooling systems in residential, commercial, and industrial settings.
-
Telecommunications: Telecommunications service technicians work on communication equipment such as cell towers, network infrastructure, and related systems.
To become a service technician, individuals often need a combination of technical education and hands-on experience. Many service technicians receive training through vocational schools, technical colleges, or apprenticeship programs. Additionally, certifications from relevant industry organizations can enhance job prospects and demonstrate expertise in specific areas.
Benefits available the 1st of the month following date of hire.
- 401(k) retirement plan with company match
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short- and Long-Term Disability Insurance
- Paid Vacation, Sick, and Holidays
- OEM Training Incentive for Parts & Service personnel
- Tool Reimbursement for service employees
- Tuition Reimbursement for service employees
- Discount on Parts/Labor and Vehicle Purchases
- Employee Referral Bonus
- Professional work environment
To apply please contact Chery Rierson at Cheryl.rierson@nattinc.com or 605-332-7112.
Come experience the difference!
In joining the North American Truck and Trailer family, you're not just securing a job – you're becoming a vital part of a dynamic team that values camaraderie, respect, and mutual support. We pride ourselves on fostering a family-like work atmosphere where every member's contributions are acknowledged and celebrated. As an integral driver or member of our team, you'll experience a range of benefits that extend beyond the professional realm. From comprehensive healthcare coverage to competitive compensation packages and opportunities for career growth, we're committed to ensuring your well-being and success. At North American Truck and Trailer, you're not just an employee; you're part of our extended family, dedicated to achieving excellence together. Join us today and be a part of a community that values your skills, respects your aspirations, and embraces you as one of our own. Your journey towards a fulfilling career and a supportive work environment begins with us. Welcome to the family!