What are the responsibilities and job description for the Service Manager position at North American Truck & Trailer, Inc.?
Sioux City Truck & Trailer is looking to hire a Service Manager.
Position Summary:
The Service Manager is responsible for overseeing the daily operations of the service department, ensuring high-quality customer service, efficient workflow, and profitability. This role leads service technicians, manages schedules, and maintains strong customer relationships.
Key Responsibilities:
- Supervise and support service technicians and staff
- Schedule and manage daily workflow to maximize efficiency
- Ensure timely and accurate completion of service jobs
- Maintain high levels of customer satisfaction and handle escalations
- Monitor department performance, productivity, and profitability
- Train, coach, and develop team members
- Maintain compliance with safety and company policies
- Coordinate with parts and sales departments as needed
Qualifications:
- Previous experience in service management or a related field
- Strong leadership and team management skills
- Excellent communication and customer service abilities
- Organizational and problem-solving skills
- Technical knowledge relevant to the industry (automotive, diesel, equipment, etc.) preferred
What We Offer:
- Competitive pay
- Benefits package
- Growth opportunities
- Supportive team environment
- Matching 401K
Please email your resume to cheryl.rierson@nattinc.com