What are the responsibilities and job description for the Parts Counter - Steffen Truck Equipment position at North American Truck & Trailer, Inc.?
Steffen Truck Equipment is looking for a motivated individual to fill an open position of Parts Counter. The successful candidate must be highly motivated with previous experience.
Duties and Responsibilities: Ascertains make, year and type of part needed, inspects worn, damaged, or defective part to determine replacement required, or advises customer of part needed according to description of malfunction.
Discusses use and features of various parts.
Reads catalog, microfiche viewer, or computer for replacement part stock number and price.
Fills customer orders from stock
Prepares sales slip or sales contract
Receives payment or obtains credit authorization
Advises customer on substitution or modification of part when replacement is not available
Examines returned part to determine if defective, and exchanges part or refunds money
Marks and stores parts in stockroom according to prearranged system
Receives and fills telephone orders for parts
Takes inventory
Determines specific pricing level for customer based upon volume potential
Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials and ensure the customer is exposed to the full product line.
Be friendly, professional and efficient when working with all customers, both on the phone and in person.
* Must be able to lift up to 100lbs occasionally
* Participate in all available training programs
Full Benefits: