What are the responsibilities and job description for the Night Shift Service Advisor position at North American Truck & Trailer, Inc.?
Looking to hire a Night Shift Service Advisor for Sioux City Truck & Trailor.
At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team.
Job Summary:
We are seeking a highly skilled Service Advisor to join our team. In this role,
A Service Advisor plays a crucial role in the industry, serving as a liaison between customers and the service department of a dealership or repair facility. The primary responsibilities of a Service Advisor include:
- Customer Interaction:
- Greeting customers and assessing their vehicle service needs.
- Listening to customer concerns and documenting relevant information about vehicle issues.
- Service Recommendations:
- Advising customers on recommended maintenance and repairs based on vehicle inspections and manufacturer guidelines.
- Providing cost estimates for services and obtaining customer approval before initiating work.
- Scheduling and Coordination:
- Scheduling appointments for service and repairs.
- Coordinating with the service department to ensure timely completion of work.
- Managing the flow of vehicles in and out of the service area.
- Communication:
- Keeping customers informed about the status of their vehicles and any additional repairs or issues that may arise during the service process.
- Explaining technical details in a clear and understandable manner to customers.
- Willing to train others share knowledge
- Documentation:
- Creating and maintaining accurate service records for each customer and vehicle.
- Documenting all customer interactions and service transactions.
- Customer Satisfaction:
- Ensuring high levels of customer satisfaction by addressing concerns, resolving issues, and providing excellent customer service.
- Seeking feedback from customers to improve service processes.
- Sales and Upselling:
- Recommending additional services or products that may benefit the customer or enhance the performance of the vehicle.
- Explaining the value of recommended services to customers.
- Technical Knowledge:
- Staying informed about automotive technology, service procedures, and industry trends.
- Collaborating with technicians to understand and communicate technical information to customers.
- Administrative Tasks:
- Handling paperwork, invoices, and processing payments.
- Utilizing computer systems and software to manage customer and vehicle information.
- Compliance:
- Ensuring compliance with dealership or service center policies and procedures.
- Adhering to relevant regulations and standards in the automotive industry.
A successful Service Advisor possesses strong communication skills, customer service orientation, and a basic understanding of mechanics. Must have their own tools. Additionally, organizational skills and the ability to work well under pressure are important in this role.
North American Truck & Trailer offers a competitive wage and benefit packing including: