Fleet Support Manager/Outside Service Sales

Position Summary:

The Outside Service Salesperson at North American Truck and Trailer is responsible for growing the service department’s business by developing and maintaining strong relationships with fleet operators, commercial accounts, and independent truck owners. This role focuses on promoting all dealership service capabilities—including in-shop repairs, mobile service, express lane diagnostics, preventive maintenance, and specialized programs—to increase customer satisfaction, retention, and profitability.

The ideal candidate is a motivated self-starter with a strong understanding of truck maintenance and a passion for helping customers keep their fleets on the road.

Key Responsibilities:

Business Development & Account Growth

• Identify and pursue new service opportunities with fleets, leasing companies, municipalities, and independent truck owners.
• Actively promote mobile service offerings, including on-site maintenance, repairs, DOT inspections, and emergency breakdown response.
• Develop new business through cold calling, networking, and leveraging existing relationships.

Account Management & Customer Support

• Serve as the primary contact for assigned service accounts, ensuring a high level of satisfaction and communication.
• Schedule maintenance and repair services—both in-shop and mobile—based on customer needs and operational schedules.
• Conduct regular account reviews with key customers to assess performance, plan upcoming service needs, and address concerns.

Sales & Service Promotion

• Promote all North American Truck and Trailer service capabilities:
  • Mobile Service (on-site maintenance and repairs)
  • Express Lane Diagnostics (2-hour assessment with written estimate)
  • Preventive Maintenance Programs
  • Warranty Repairs
  • DOT Inspections and fleet compliance services
• Communicate seasonal promotions, service specials, and maintenance programs to customers.
• Prepare and present tailored service proposals, maintenance agreements, and cost-saving solutions.

Customer Service & Relationship Management

• Act as the customer advocate within the dealership, coordinating with service advisors, parts, and management to ensure timely and quality repairs.
• Provide consistent updates, follow-ups, and post-service reviews to build long-term trust and repeat business.

Reporting & Performance Tracking

• Document all customer interactions, opportunities, and follow-ups in CRM or designated systems.
• Meet or exceed sales and retention targets.
• Report weekly activities, sales pipeline, and performance metrics to management.

Qualifications:

• Proven experience in outside sales within the trucking, automotive, or heavy equipment industry.
• Knowledge of commercial vehicle service operations, including mobile and preventive maintenance programs.
• Strong communication, negotiation, and relationship-building skills.
• Self-motivated, organized, and able to manage multiple accounts and priorities.
• Valid driver’s license and clean driving record required.
• Mechanical ability to perform light duty repairs for campaigns and recalls
• Ability to use troubleshooting programs, give fleet techs repair guidance.
• Ability to train presentations to a group of customer techs in a conference room format.
• Ability to work with manufacture to provide additional solutions to situations
• Work with a dealer network to provide priority service to key accounts across US.

Education & Experience:

• High school diploma or equivalent required; college coursework in business or automotive technology preferred.
• 2 years of experience in outside sales, preferably with a focus on service, maintenance contracts, or fleet solutions.

Compensation & Benefits:

• Competitive base salary plus commission
• Company vehicle or vehicle allowance
• Health, dental, and vision insurance
• Retirement plan options
• Paid time off and holidays

Working Conditions:

• Primarily field-based, calling on customers throughout assigned territory.
• Occasional in-office meetings, training, and customer visits to the service location.

North American Truck & Trailer offers a competitive wage and benefit packing including:

Benefits available the 1st of the month following date of hire.

• 401(k) retirement plan with company match
• Medical, Dental, and Vision Insurance
• Life Insurance
• Short- and Long-Term Disability Insurance
• Paid Vacation, Sick, and Holidays
• OEM Training Incentive for Parts & Service personnel
• Discount on Parts/Labor and Vehicle Purchases
• Employee Referral Bonus
• Professional work environment

To apply please email Chery Rierson at Cheryl.rierson@nattinc.com

Come experience the difference!

In joining the North American Truck and Trailer family, you're not just securing a job – you're becoming a vital part of a dynamic team that values camaraderie, respect, and mutual support. We pride ourselves on fostering a family-like work atmosphere where all member's contributions are acknowledged and celebrated. As an integral driver or member of our team, you'll experience a range of benefits that extend beyond the professional realm. From comprehensive healthcare coverage to competitive compensation packages and opportunities for career growth, we're committed to ensuring your well-being and success. At North American Truck and Trailer, you're not just an employee; you're part of our extended family, dedicated to achieving excellence together. Join us today and be a part of a community that values your skills, respects your aspirations, and embraces you as one of our own. Your journey towards a fulfilling career and a supportive work environment begins with us. Welcome to the family!