What are the responsibilities and job description for the Director of CRE Portfolio Management position at North American Savings Bank?
Director of Commercial Real Estate Portfolio Management
Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life.
Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we pride ourselves on delivering top-notch customer service and financial solutions to support our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe exceptional customer service starts with an outstanding work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. With over 92 years of success and continued growth, NASB is seeking new team members eager to grow with us!
We are currently looking for a Director of CRE Portfolio Management to join our Commercial Real Estate Lending team. The level of this role (Director/VP/SVP) will depend on candidate experience.
Job Summary
The Senior Relationship Manager – CRE Lending is responsible for managing the institution’s commercial real
This senior role is responsible for managing the institution’s commercial real estate lending staff, monitoring business development and overall portfolio management. This role includes assisting the lending staff with credit structure and financial analysis, prescreening loan requests and working with the staff on prospecting and customer calls. This position plays a key leadership role within the lending team, helping elevate credit quality, process efficiency, and overall team capability.
What you can expect to work on
Management & Team Development
- Provide leadership and guidance to lending team in structuring and evaluating credits for risk management and adherence to policy requirements.
- Provide training or guidance on underwriting fundamentals, loan policy, process navigation, and market analysis.
- Create and implement procedures, prepare and review monthly reports, interview new personnel, and complete performance evaluations.
- Promote a culture of continuous learning and strong credit discipline.
Relationship & Client Leadership
- Serve as the primary contact for key and high‑value borrower relationships, ensuring exceptional service and proactive issue resolution.
- Develop, strengthen, and retain long‑term client and referral‑source partnerships.
Loan Origination, Structuring & Complex Deal Support
- Originate and structure new CRE lending opportunities, identifying solutions that meet borrower objectives while mitigating credit risk.
- Negotiate loan terms, pricing and structure to maximize profitability.
Portfolio & Risk Management
- Oversee the management of a complex CRE loan portfolio, ensuring ongoing performance, compliance, and adherence to internal and regulatory requirements.
- Conduct periodic portfolio reviews including financial analysis, covenant monitoring, and property performance evaluation.
- Proactively identify emerging risks and implement strategies to protect the bank’s interests.
Loan Servicing & Administration
- Oversee documentation, closing, modifications, and renewals for assigned transactions.
- Review and approve construction draws and disbursements when applicable.
- Resolve servicing issues, documentation exceptions, and compliance discrepancies.
- Alert senior management of imminent and significant loan defaults, or other issues that have a likelihood of causing a loss to the Bank.
Cross‑Functional & External Collaboration
- Coordinate with underwriting, credit, loan operations, legal counsel, and senior leadership.
- Provide timely updates on pipeline activity, client developments, and credit matters.
- Maintain strong relationships with brokers, developers, attorneys, and industry stakeholders.
- Provide input with strategic planning projects including budgeting, process improvement, growth and quality initiatives.
Market Knowledge
- Stay current on CRE trends, competitive dynamics, interest rate movements, and real estate fundamentals.
- Leverage market insight to advise clients and identify opportunities.
What you offer us
- Bachelor's degree in finance, business administration, real estate, or a related field.
- Advanced degree or relevant professional certification (MBA, CFA, CCIM) is preferred.
- Minimum of 10 years in CRE with experience in construction, development, income property, portfolio management, underwriting.
- Leadership experience required.
- Special assets experience preferred.
Skills/Knowledge:
- Strong business development skills.
- Excellent credit knowledge and underwriting skills.
- Ability to understand complex transactions, markets and varying loan structures and their impact on security of collateral.
- Effective business communication skills (both oral and written).
- Excellent time management and organizational skills – must be detail-oriented and thorough.
- Excellent customer service skills.
- Strong interpersonal communication skills; Ability to effectively interact with individuals in all areas of the bank.
- Ability to develop and present information in varied mediums.
- Sound judgment and decision-making abilities.
- Good negotiation skills.
- Ability to work effectively in a fast paced, high production environment.
- Thorough understanding of real estate and all facets of lending.
- Understanding of real estate law as it pertains to lending.
- Knowledge of required loan documentation and its purpose.
- Knowledge of loan processing procedures.
- Knowledge of local and national trends and economic conditions as they pertain to commercial and residential real estate and construction general.
What we offer you
NASB offers competitive compensation and excellent benefits packages, including:
- Comprehensive health insurance (medical, dental, and vision coverage)
- 401(k) retirement plan with a 50% employer match on the first 6% of your contribution
- Generous paid time off (PTO) including 11 holidays, your birthday, and volunteer time
- Exclusive mortgage and banking benefits.
- Employee referral bonuses
- Internal training and development programs to help reach your career goals.
- This position will be based out of our headquarters office in Kansas City, with flexibility for remote work one to two days per week.
If you have any questions, please contact jobs@nasb.com.
Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. The employer has the right to revise this job description at any time. North American Savings Bank (NASB) is an Equal Opportunity/Veterans/Disabled employer.