What are the responsibilities and job description for the Deposit Services Supervisor position at North American Savings Bank?
Deposit Services Supervisor
Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life.
Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we pride ourselves on delivering top-notch customer service and financial solutions to support our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe exceptional customer service starts with an outstanding work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. With over 92 years of success and continued growth, NASB is seeking new team members eager to grow with us!
We are currently looking for a Assistant Vice President, Deposit Services Supervisor to join our Deposit Operations team.
The Assistant Vice President, Deposit Services Supervisor helps lead daily deposit operations and a team of approximately 10 Banking Services employees. This working-leader role coordinates workflow, coaches employees, strengthens controls, resolves operational issues, and supports accurate, timely service while reducing customer, compliance, fraud, and financial risk.
What You’ll Do
- Coordinate daily workflow, priorities, service levels, and operational deadlines for Deposit Services.
- Provide day-to-day leadership, coaching, training, and technical support to Banking Operations employees.
- Review transactions, reconciliations, exceptions, and approvals within delegated authority.
- Monitor customer and branch service channels to promote timely, accurate, and professional support.
- Use productivity, service, and quality reporting to identify trends, strengthen accountability, and guide coaching.
- Maintain procedures and controls, support audits and access reviews, escalate significant issues, and provide hands-on operational coverage as needed.
We’re looking for a service-focused banking operations leader who brings:
- Five or more years of banking operations, deposit services, retail operations, or related financial-services experience.
- Previous lead, coaching, training, or supervisory experience; experience managing operational controls and performance measures is preferred.
- Strong knowledge of deposit operations, transaction processing, reconciliations, internal controls, information security, and consumer-compliance expectations.
- Sound judgment, analytical ability, organization, and clear communication with employees, customers, branches, vendors, and leaders.
- Bachelor’s degree in business, finance, accounting, or a related field preferred, or an equivalent combination of education and relevant experience.
What We Offer You
NASB offers competitive compensation and excellent benefits packages, including:
- Comprehensive health insurance (medical, dental, and vision coverage)
- 401(k) retirement plan with a 50% employer match on the first 6% of your contribution
- Generous paid time off (PTO) including 11 holidays, your birthday, and volunteer time
- Exclusive mortgage and banking benefits.
- Employee referral bonuses
- Internal training and development programs to help reach your career goals.
- This position will be based out of our (enter office location) office, with flexibility for remote work one to two days per week.
If you have any questions, please contact jobs@nasb.com.
Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. The employer has the right to revise this job description at any time. North American Savings Bank (NASB) is an Equal Opportunity/Veterans/Disabled employer.