WORKERS COMP CLAIMS SUPPORT - CLERICAL

Job Description:

Provides administrative support to Workers’ Compensation Adjusters by sending documents, tracking outstanding items, obtaining medical information, and communicating with injured employees and medical providers. Helps maintain organized claim files and supports the timely management of workers’ compensation claims from reporting through resolution.

 Essential Duties and Responsibilities:

·         Obtain and follow up on medical records, treatment reports, work status notes, and other claim-related documentation.

·         Contact medical providers to request records, confirm appointments, obtain treatment updates, and verify work restrictions.

·         Prepare, send, and track claim forms, letters, and other correspondence.

·         Monitor outstanding tasks and documentation to help ensure claim activities are completed in a timely manner.

·         Assist adjusters with claim administration, file maintenance, and follow-up activities throughout the life of a claim.

Work Environment Requirements:

·         This role requires extended periods of computer screen usage for tasks such as data entry, research, and virtual meetings.

·         The ability to maintain focus and productivity while working for long hours in front of a screen is essential.

Qualification Requirements:

Education / Licensing:

·         High School Diploma or Equivalent.

·         2 years of customer service experience preferred.

·         Knowledge of commonly used concepts, practices, and procedures in claims adjusting field. 

Technical Skills:

·         Must have a high level of interpersonal skills to handle sensitive and confidential situations and information.

·         Must be able to work independently and possess excellent written and verbal communication skills. 

·         Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software. (Microsoft Office platform.)

North American Risk Services (NARS) is a premier third-party claims administrator that is dedicated to producing the best possible results for our clients. "Founded in 1996, NARS handles claims for insurers, brokerages, managing general agencies, reinsurers, liquidation bureaus, self-insured funds and entities."

For more career opportunities and to learn more about NARS, please visit www.narisk.com.