Chief Operating Officer

Summary

The Chief Operating Officer (COO) directly oversees all operational, product, support, and training functions across North American Rescue. This role unifies the responsibilities of the VP Product and Support Operations and the Vice President of Operations, ensuring strategic alignment, operational efficiency, and cross-functional leadership. The COO is additionally responsible for operational leadership and performance across three (3) company sites.

ESSENTIAL RESPONSIBILITIES This is not an all-inclusive list of duties and responsibilities. Projects/duties may be modified/changed/added/deleted as needed.

• Translate corporate strategy into annual and quarterly operating plans with clear priorities, owners, milestones, and success metrics.
• Institutionalize a management cadence with one set of numbers, weekly/monthly operating reviews, and disciplined action follow‑through.
• Build and maintain a scalable operating system (org structure, decision rights, handoffs, workflows) that keeps execution repeatable.
• Drive operational excellence and cost discipline by improving throughput, quality, cycle time, and reliability while reducing waste and rework.
• Standardize, simplify, and automate core processes using Lean/Six Sigma thinking to eliminate friction end‑to‑end.
• Lead multi‑site operations across three facilities with consistent standards, capacity planning, resource allocation, and escalation routines.
• Anticipate and remove bottlenecks as volume, mix, complexity, and headcount increase; balance in‑house vs. external capabilities as needed.
• Align Sales/Marketing commitments with Production/Service delivery to meet lead‑time, configuration, and quality expectations.
• Ensure financial and commercial targets are operationally achievable; manage unit economics, margins, working capital, and ROI trade‑offs.
• Elevate customer experience by improving on‑time delivery, response times, service consistency, and first‑time‑right quality; fix root causes.
• Strengthen risk management and compliance by reducing operational, safety, regulatory, vendor, and supply risks; run audits and CAPAs.
• Develop leaders and bench strength by coaching managers, clarifying roles and decision rights, and driving rigorous performance management.
• Operate the internal cadence so the CEO can focus on vision, market, capital, and partnerships; provide clear operating readouts.
• Lead M&A operational diligence and post‑close integration, fully embedding new companies into the operating system, metrics, and culture.
• Model a no-excuses, high‑ownership mindset by identifying root causes and leading the organization in resolving issues without deferring responsibility.
  
  
  

AUTHORITY / ACCOUNTABILITY

• Oversee all operational personnel and operational support functions across facilities.
• Ensure compliance with organizational policies and regulatory requirements.
• Manage operational financial elements within budget parameters.
• Ensure educational and operational compliance companywide.
  
  
  

Supplemental Responsibilities  

• Completes any other duties and /or projects assigned by the supervisor.  
• Other duties as assigned  
  
  
  

Qualifications

Education:

• Bachelor’s degree required; MBA preferred.
  
  
  

Experience:

• 10 plus years of operational leadership experience within manufacturing or distribution.
  
  
  

Specific Characteristics:

• Proven ability to lead high-performing teams.
• ERP experience required; NetSuite preferred.
• Multi-site operational leadership experience strongly required.
• Strong communication, analytical, and problem-solving skills.
• This role is based in Greer, SC, with daily on-site work at the headquarters facility.
• Ability to travel up to 25%.
• Demonstrated capability in operational excellence and disciplined cost management.
• Experience in military or public service high-intensity operational environments.
  
  
  

DEMANDS

Time and availability  

• Must be able to work a minimum of 40 hours each   
  
  
  

Travel  

• Must have transportation to and from headquarters  
  
  
  

 

Physical   

The physical demands described here are representative of those that must be met by a typical office employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Frequently required to hear and talk  
• Use of hands for keyboard usage  
• Frequent sitting, standing, and walking  
• Occasional reaching with hands and arms, stooping, kneeling, and lifting, and/or moving up to 50lbs  
  
  
  

Environment  

• Must be able to work in a moderately loud work environment  
  
  
  

DISCLAIMERS

AAP/EEO Statement North American Rescue provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.