Chief Operating Officer

Chief Operating Officer (COO)

Redding, CA (Onsite with Hybrid or Remote flexibility available for the right candidate)

$200,000-300,000/year

About NAMHS

North American Mental Health Services (NAMHS) is a leader in delivering compassionate, high-quality behavioral health care. We are committed to improving the lives of our clients through clinical excellence, innovative programs, and a supportive work environment for our team. As we prepare for a new era of growth, we are seeking a visionary and strategic Chief Operating Officer (COO) to help lead NAMHS into its next chapter.

Position Overview

The COO will be a key member of the executive leadership team, overseeing both clinical and administrative operations across NAMHS. This role requires a strategic thinker with deep operational expertise, a passion for healthcare, and a track record of scaling organizations for long-term success. The COO will work closely with the CEO to execute NAMHS’s growth strategy, expand our footprint, and ensure operational excellence, compliance, and sustainable growth.

Key Responsibilities

Operational Leadership

• Oversee daily operations of all clinical and non-clinical departments, ensuring high performance and alignment with NAMHS’s mission.
• Lead, mentor, and develop department heads and senior managers across HR, finance, compliance, clinical services, and business operations.
• Implement operational systems, processes, and best practices that improve efficiency and quality of care.

Strategic Growth & Expansion

• Partner with the CEO to develop and execute multi-year growth strategies, including expansion in state and potential out-of-state markets.
• Identify and evaluate new service lines, partnerships, and geographic markets.
• Ensure successful integration of new locations and services into the NAMHS operational model.

Compliance & Quality

• Maintain rigorous compliance with all federal, state, and local regulations, including healthcare and behavioral health standards.
• Develop and oversee quality improvement initiatives to ensure consistent, exceptional care delivery.
• Proactively manage operational risk and implement corrective actions when necessary.

Financial Stewardship

• Collaborate with the CFO and finance team to create and manage budgets, forecast growth, and monitor operational costs.
• Drive initiatives that balance cost efficiency with quality and employee satisfaction.

Culture & Team Development

• Foster a positive, inclusive, and mission-driven culture across all NAMHS locations.
• Champion professional development, succession planning, and leadership training programs.

Qualifications

• Bachelor’s degree in business administration, healthcare administration, or related field (Master’s degree preferred).
• Minimum 10 years of progressive leadership experience in healthcare operations; behavioral health experience required.
• Demonstrated success in scaling multi-site healthcare organizations.
• Strong knowledge of healthcare compliance, accreditation standards, and quality improvement processes.
• Exceptional leadership, communication, and organizational skills.
• Proven ability to lead in a fast-paced, high-growth environment.

Work Environment & Flexibility

• This position is based onsite at our Redding, CA headquarters.
• Hybrid or remote flexibility may be considered for the ideal candidate.
• Occasional travel required for site visits, expansion projects, and leadership meetings.

Why Join NAMHS?

• At NAMHS, you’ll have the opportunity to shape the future of mental health care delivery while working alongside a passionate, mission-driven team. We value innovation, collaboration, and integrity — and we believe our leaders should model these values every day.