Quality Control Technician

Position Summary

North American Herb & Spice is seeking a dependable, detail-oriented Quality Control Technician to support our dietary supplement manufacturing operations.

The Quality Control Technician is responsible for performing and documenting in-process quality inspections throughout manufacturing, blending, encapsulation, filling, packaging, and related production activities. This position helps ensure that products are manufactured according to approved Master Manufacturing Records (MMRs), specifications, Standard Operating Procedures (SOPs), and cGMP requirements, including 21 CFR Part 111.

This is a hands-on position that requires a strong presence on the production floor. The successful candidate must be comfortable identifying quality issues, stopping or escalating questionable activity when necessary, and ensuring that quality checks are performed accurately and at the required frequency.

Key ResponsibilitiesIn-Process Quality Control

• Perform required quality inspections and checks throughout manufacturing and packaging operations.
• Verify that production activities are being performed according to approved MMRs, batch records, SOPs, specifications, and work instructions.
• Perform and document required line checks at established intervals.
• Verify product identity, lot numbers, expiration or best-by information, labels, packaging components, and other required information.
• Verify proper product counts, weights, fill volumes, torque, seals, coding, and other applicable product attributes.
• Confirm that the correct raw materials, components, labels, bottles, caps, and packaging materials are being used.
• Perform sampling of raw materials, bulk products, in-process materials, and finished products as required.
• Immediately report quality discrepancies or nonconforming conditions to Quality and Production management.

Production & Packaging Line Clearance

• Perform or verify line-clearance activities before production and packaging operations begin.
• Confirm that materials and documentation from previous products or batches have been removed from the production area.
• Verify equipment and production areas have the appropriate cleaning and status identification.
• Help prevent product, label, component, and documentation mix-ups.
• Verify that the production line is properly set up before authorizing or documenting startup checks.

Batch Record & Documentation Review

• Review production documentation for completeness and accuracy during manufacturing.
• Verify that required entries, signatures, initials, dates, times, lot numbers, quantities, and quality checks are properly documented.
• Identify missing, incomplete, or inaccurate documentation and ensure discrepancies are addressed promptly.
• Ensure corrections are performed according to company Good Documentation Practices (GDP).
• Protect batch records and other controlled quality documents from loss, damage, alteration, or unauthorized removal.

Product & Packaging Inspections

• Inspect finished and in-process products for defects and conformance to specifications.
• Verify appropriate bottle counts, capsule or gelcap counts, liquid fill levels, and other product-specific requirements.
• Inspect labels for accuracy, placement, legibility, lot coding, and other required information.
• Verify tamper-evident seals, induction seals, shrink bands, caps, and other packaging components as applicable.
• Document inspection results accurately and contemporaneously.

Nonconforming Materials & Products

• Identify and appropriately segregate potentially nonconforming materials or products.
• Place materials or products on hold when authorized or immediately notify Quality management when a hold may be required.
• Assist with investigations involving manufacturing or packaging discrepancies.
• Support documentation of deviations, nonconformances, and Corrective and Preventive Actions (CAPA).
• Assist Quality management with determining the extent of potentially affected product when a discrepancy is identified.

cGMP & Quality Compliance

• Monitor production activities for compliance with company SOPs and cGMP requirements.
• Reinforce Good Manufacturing Practices and Good Documentation Practices on the production floor.
• Report practices or conditions that could compromise product quality, identity, purity, strength, composition, or safety.
• Maintain appropriate hygiene, gowning, and sanitation practices while working in manufacturing areas.
• Participate in cGMP, SOP, GDP, safety, and other required training.

Additional Responsibilities

• Collect retain samples and laboratory samples according to established procedures.
• Maintain QC inspection equipment and ensure required equipment is within calibration.
• Assist with receiving inspections of raw materials and packaging components as assigned.
• Assist Quality Assurance personnel with batch record review and product-release activities.
• Support internal audits, customer audits, and regulatory inspections.
• Maintain organized QC work areas and records.
• Assist with special Quality projects and continuous-improvement initiatives.
• Perform other Quality-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience in Quality Control, Quality Assurance, manufacturing, packaging, food production, pharmaceutical manufacturing, or dietary supplement manufacturing preferred.
• Previous experience in a cGMP-regulated environment is strongly preferred.
• Familiarity with 21 CFR Part 111 is a plus.
• Strong attention to detail and ability to identify discrepancies.
• Basic math skills, including weights, measurements, percentages, and unit conversions.
• Ability to accurately read and follow written specifications, batch records, and SOPs.
• Strong written and verbal communication skills.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to work effectively with Production, Quality, Warehouse, Blending, Sanitation, and other departments.

Physical Requirements

• Ability to spend extended periods standing and walking throughout production and warehouse areas.
• Ability to bend, reach, inspect equipment and production lines, and perform repetitive inspection activities.
• Ability to lift and move materials consistent with the requirements of the position.
• Ability to wear required personal protective equipment (PPE).
• Ability to work in manufacturing environments where botanical ingredients, powders, oils, and natural aromas may be present.

Key Competencies

The ideal candidate will demonstrate:

• Exceptional attention to detail
• Integrity and sound judgment
• Reliability and punctuality
• Strong documentation skills
• Ability to follow procedures consistently
• Confidence in identifying and communicating quality concerns
• Ability to remain objective when production pressures arise
• Strong organizational skills
• Accountability and follow-through
• Ability to work independently and as part of a team

Quality Comes First

The Quality Control Technician serves as an important independent checkpoint within our manufacturing operation.

The successful candidate must be willing to raise concerns immediately when something does not appear correct and understand that quality checks are not simply paperwork—they are essential controls designed to protect our customers, our products, and our company.

Why Join North American Herb & Spice?

For more than 30 years, North American Herb & Spice has been committed to producing innovative natural health products. Our Quality team plays a critical role in maintaining the standards behind those products.

We are looking for someone who takes pride in doing things correctly, pays attention to the smallest details, and understands the importance of maintaining quality throughout every stage of the manufacturing process.

North American Herb & Spice is an Equal Opportunity Employer.

Pay: $21.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $21 - $24