Internal Communication Specialist

Internal Communications Specialist

Hybrid (Must come into the office a few times a month).

Position Summary

The Internal Communications Specialist supports the planning, creation, and execution of employee communications that keep team members informed, connected, and engaged. Working closely with the Senior Manager of Learning, Talent Development & Internal Communications, this role helps bring communication strategies to life through content creation, channel management, and administrative coordination.

The ideal candidate is an organized and detail-oriented communicator with strong writing skills and a passion for employee engagement. They are comfortable managing multiple projects, meeting deadlines, maintaining content accuracy, and leveraging technology, including AI-powered tools, to improve communication effectiveness and efficiency.

Content Creation & Publishing

• Draft, edit, proofread, and publish messaging across multiple channels, including company-wide announcements, newsletters, program launches, recaps, and employee engagement campaigns.
• Support the development of communication assets such as toolkits, templates, talking points, and leader resources to support consistent messaging across the organization.
• Translate complex information into clear, engaging, and actionable communications.
• Ensure communications align with brand standards, organizational priorities, and applicable compliance requirements.

Content Coordination & Management

• Maintain and update SharePoint (our intranet) to ensure content is organized, accessible, and aligned with communication priorities.
• Regularly audit our communication channels, pages, and resources to ensure information remains accurate, relevant, and up to date.
• Organize, maintain, and enhance our employee-facing knowledge resources, including standard operating procedures, program materials, job aids, and learning content.
• Manage the internal communications calendar, coordinating projects, activities, deadlines, and deliverables to support timely and effective communication delivery.
• Coordinate the communication review, approval, and publishing processes with stakeholders across the organization.

Continuous Improvement and Analytics

• Monitor communication metrics and audience feedback, providing insights and recommendations to support ongoing improvements.
• Leverage technology, automation, and AI-enabled tools to improve efficiency, streamline workflows, and support content development.
• Partner with the Sr. Manager to identify opportunities that strengthen communication processes, knowledge sharing, organizational connectivity, and team member experience.

The Skills We’re Looking For:

• Undergraduate degree in Communications, Marketing, Public Relations, Journalism, Business, or a related field.
• 1-2 years of experience in internal communications, employee engagement, human resources, content creation, or related area.
• Exceptional written and verbal communication skills, with a strong attention to detail.
• Demonstrated proficiency with Microsoft 365 applications
• Customer-service or servant-leader mindset with a commitment to supporting leaders, team members, and organizational goals.

Amazing to have:

• Experience using Canva or similar design tools to create visual communication materials.
• Interest in and familiarity with AI-enabled tools such as Microsoft Copilot or similar technologies, including the ability to leverage them responsibly to improve productivity and content development.

Benefits & Perks

• Health & Wellness: Comprehensive suite of benefits to promote health and financial security such as medical plan options through a Health Reimbursement Arrangement (HRA) called the Custom Health Option and Individual Care Expense (CHOICE) program.
• Financial Security: 401(k) retirement savings plan; Voluntary Life and Disability Insurance and access to investment advisors at no additional expense for added peace of mind.
• Work-Life Balance: Generous Paid Time Off (PTO) & paid holidays to refresh and recharge.
• Extras & Incentives: Employee Discount Program on products/services, Team Member Assistance Program (EAP) and lucrative Employee Referral Program rewards when you help grow our team.

Equal Opportunity Employer

We embrace diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.