Genesee Brew House Host/Hostess

BREW HOUSE HOURS OF OPERATION:

Sunday  - Thursday | 11am-10pm

Friday & Saturday | 11am-11pm

As a Host/Hostess, you will be responsible for providing a warm and friendly immediate greeting to our guests at the door. You will seat the guests and present clean menus in a friendly, professional, and quick manner. You will take names on a waiting list and give quotes when tables are not immediately available, run the floor plan board, observe and keep track of the status of tables, answer the phone and questions concerning the menu and the restaurant, and fill to-go orders. You will help to maintain and organize the host area, retail store, foyer, front entrance, and restrooms throughout your shift. Being passionate about beer, especially ours, is a plus!

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Demonstrates genuine hospitality and sets the stage for an exceptional dining experience by making every single guest feel welcome at the door
• Engages in friendly conversation as guests are being seated in a timely fashion
• Answers immediate questions about the menu, beverages, etc. and alerts the server(s) of any special needs
• Introduces guests to their serve
• Accommodate special seating needs, such as extra chairs or booster/high chairs for children
• Manages restaurant waiting list during high volume to accurately set guest expectation
• Always sincerely thanks guests as they leave and invites them to return
• Performs any cleaning tasks as required to assist the servers in maintaining a clean and safe dining room
• Ensures 100% accuracy of the order and special requests/needs of the guest
• Assists kitchen staff in assembling "to-go" orders, present the order to the guests, and take/process payment
• Performs additional assignments or miscellaneous administrative duties as assigned by General Manager or Assistant Manager

QUALIFICATIONS

• High school diploma or equivalent
• Prior customer service experience
• Ability to operate and use computers and cash register
• Ability to lift and manage up to 20 lbs (during various times throughout shift)

SKILLS

• Excellent communication skills (verbally interacts with management, servers, team members, and guests)
• Must be able to read, write and determine wait time based on company's procedure
• Must have excellent organizational skills and ability to multitask
• Must have knowledge of workplace safety procedure
• Reliability/Attendance: Impeccable

In the spirit of pay transparency, we are excited to share the base hourly wage for this position is $15.50/hour!

Drug Testing Statement: After a conditional offer of employment, a covered employer may require job applicant to submit a drug test.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, genetics, national origin, disability, or status as a protected veteran.

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Always beware of online scams involving job offers! FIFCO USA does not make employment offers via social media or private messaging. Unfortunately, scammers have tried to collect and steal personal and confidential data by impersonating company employees. To protect yourself, never share your personal information through an insecure source online. FIFCO USA will never request any form of payment or payment information during the employment process.  
For more information on this topic and helpful fraud prevention tips, please visit the FBI website at fbi.gov.