Service Operations Engineer

About Nortek Data Center Cooling

Nortek Data Center Cooling is a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier, and more productive by creating innovative solutions that deliver outstanding customer value.

At Nortek Data Center Cooling, we’re shaping the future by Creating a Better Tomorrow Every Day! We are a premier HVAC company offering energy efficient and sustainable products and solutions that exceed customer expectations through our employees’ commitment to quality, customer experience and operational excellence.

Position Summary:

As our Operations Engineer for the Data Center Cooling service team, you will work to diagnose and repair a variety of complex control system issues requiring extensive knowledge of electronic or digital controls systems. You must have the ability to test software modifications to optimize equipment performance in data center environments. You will provide service, guidance, and technical expertise to end users, commissioning teams, and sales representatives.

Position Key Attributes:

• Ability to personally live safely and hold themselves and other team members accountable by having their back in support of our Safety core value.
• Has integrity, works transparently, and is recognized for treating others with respect.
• Takes accountability to create and execute solutions that deliver desired results and can “own it” in a Performance Driven Culture.
• Works collaboratively as one team in a Teamwork culture.
• Enjoys embracing and igniting change as a catalyst for improvement.

Position Responsibilities:

• Review client sequence of operations requirements and assist with interpretation of logic sequence discrepancies. Update or recommend logic corrections as needed to ensure system performance meets client expectations.
• Assist with diagnostics and repair of controls hardware including controllers, relays, measurement devices, actuators, and associated equipment with mechanical and electrical device systems.
• Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed in commissioning or rework activities.
• Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and associated servicing contractors.
• Build synergies with engineering and manufacturing teams to resolve complex design problems with fielded systems.
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
• Advise leadership regarding customer satisfaction, product performance, and suggestions for product improvements.

Position Qualifications

Requirements:

• Minimum of an engineering degree with two years of direct field experience or four years of equivalent related field experience in HVAC or building automation.
• Demonstrated knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems.
• Demonstrated experience in the integration of low voltage building sub-systems using various industry protocols.
• Ability to travel up to 50% of the time to various job sites or factories for various equipment related work.
• Superior analytical skills and attention to detail
• Ability to read and interpret blueprints, plans, and manuals
• Ability to support multiple teams across various data center projects.
• Excellent customer service skills with desire to exceed internal and external customer expectations.
• Ability to work independently or drive results across teams in a timely manner.

Preferred:

• Minimum of four years of experience with installing and/or commissioning controls systems including system-level controllers for data center environments.
• Strong administrational experience in Microsoft Excel, Word, and PowerPoint with the ability to present in a professional manner to data center clients.
• Bachelor’s degree with four years of field experience or six years of equivalent related field experience in HVAC or building automation.
• Demonstrated experience developing and testing software programs necessary to operate the system per the intent of the project requirements.

To apply, please visit our career section at https://www.nortekdatacenter.com/

Nortek data Center Cooling offers a comprehensive compensation and benefits package. To learn more about us, please visit our company website at http://www.nortekdatacenter.com/.

Nortek Data Center Cooling is an equal opportunity employer and does not unlawfully discriminate against any applicant on the basis of race, color, religion, sex national origin, age disability, sexual orientation, or any other class protected by federal or state law.