Data Center Service Engineer

Cooling the Cloud. Protecting the Planet

Nortek Data Center Cooling is a part of Madison Air, one of the world’s leading privately held companies. Madison Air combines the nimble responsiveness of a startup with the sophistication and scale of an $11B enterprise. Madison Air is a leader in indoor air quality with a portfolio of 20 companies and manufacturing brands that help customers move air to powerful new places.

Nortek Data Center Cooling is a leading provider of cooling solutions for data centers, a rapidly expanding market driven by the rise of AI. We serve some of the largest and most innovative companies in the world – delivering superior results, reduced operational costs and sustainable solutions that meet the growing demands of AI, IoT, Edge Computing and more.

Nortek Data Center Cooling. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekair.com/careers.

Position Summary:

As our Operations Engineer for the Data Center Cooling service team, you will work to diagnose and repair a variety of complex control system issues requiring extensive knowledge of electronic or digital controls systems. You must have the ability to test software modifications to optimize equipment performance in data center environments. You will provide service, guidance, and technical expertise to end users, commissioning teams, and sales representatives.

Position Key Attributes:

• Ability to personally live safely and hold themselves and other team members accountable by having their back in support of our Safety core value.
• Has integrity, works transparently, and is recognized for treating others with respect.
• Takes accountability to create and execute solutions that deliver desired results and can “own it” in a Performance Driven Culture.
• Works collaboratively as one team in a Teamwork culture.
• Enjoys embracing and igniting change as a catalyst for improvement.

Position Responsibilities:

• Review client sequence of operations requirements and assist with interpretation of logic sequence discrepancies. Update or recommend logic corrections as needed to ensure system performance meets client expectations.
• Assist with diagnostics and repair of controls hardware including controllers, relays, measurement devices, actuators, and associated equipment with mechanical and electrical device systems.
• Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed in commissioning or rework activities.
• Demonstrate experience in managing challenging jobs with the objective of mitigating the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and associated servicing contractors.
• Build synergies with engineering and manufacturing teams to resolve complex design problems with fielded systems.
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
• Advise leadership regarding customer satisfaction, product performance, and suggestions for product improvements.

Position Qualifications

Requirements:

• Minimum of an engineering degree with two years of direct field experience or four years of equivalent related field experience in HVAC or building automation.
• Demonstrated knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems.
• Demonstrated experience in the integration of low voltage building sub-systems using various industry protocols.
• Ability to travel up to 50% of the time to various job sites or factories for various equipment related work.
• Superior analytical skills and attention to detail
• Ability to read and interpret blueprints, plans, and manuals
• Ability to support multiple teams across various data center projects.
• Excellent customer service skills with desire to exceed internal and external customer expectations.
• Ability to work independently or drive results across teams in a timely manner.

Preferred:

• Minimum of four years of experience with installing and/or commissioning controls systems including system-level controllers for data center environments.
• Strong administrational experience in Microsoft Excel, Word, and PowerPoint with the ability to present in a professional manner to data center clients.
• Bachelor’s degree with four years of field experience or six years of equivalent related field experience in HVAC or building automation.
• Demonstrated experience developing and testing software programs necessary to operate the system per the intent of the project requirements.