What are the responsibilities and job description for the Automotive Service Advisor position at Norris Tire & Auto Center?
OVERVIEW
We're looking for an enthusiastic and customer-focused Service Advisor to join our team at Norris Tire & Auto Center. In this role, you'll be the face of our brand – helping customers find the right products and services while delivering an exceptional experience from start to finish. If you're passionate about building relationships, thrive in a fast-paced environment, and want to be part of a team that values professionalism and integrity, we want to hear from you.
WHAT YOU’LL BE DOING
- Connect with each customer in a professional and energetic manner to identify their specific requirements
- Lead customers through process, offering expert product and service recommendations
- Foster customer loyalty by providing clear, honest guidance and transparent advice
- Manage sales transactions across multiple channels—in-store, telephone, and digital—while achieving or surpassing performance targets
- Maintain current knowledge of promotional offers, warranty programs, and available
- financing to better assist customers
- Facilitate coordination between the sales floor and service bay to deliver seamless customer experiences
- Participate in routine store operations, including opening and closing responsibilities when assigned
- Adhere to all safety guidelines and keep the sales area clean and professional at all times
- Partner with the Store Manager, Assistant Manager, and service technicians to deliver complete customer satisfaction
- Show dependability, accountability, adaptability, and an upbeat approach in our busy, collaborative work environment
WHAT YOU’LL BRING WITH YOU
- 1 – 2 years of retail, customers service, or sales experience.
- Automotive industry experience (at least 6 months) highly preferred
- Effective communication skills and ability to work well within a team environment.
- Ability to thrive in a fast-paced environment
- A proactive, solutions-oriented mindset with a commitment to exceptional service
- Basic computer and POS skills; ability to learn new systems.
- Must be authorized to work in the United States.
WHAT YOU’LL GET IN RETURN
- You’ll be on the fast track to the future you’ve dreamed about. We are serious about your career growth and provide the support needed to get you where you want to go.
- We work in a fast-paced, family environment.
- Competitive pay plans with weekly pay
- Full suite of benefits including health, paid time off, 401(k) with match, and much more.
WHERE YOU’LL BE WORKING
This role is located in our tire and automotive service retail location. You'll work in a dynamic, high-energy shop environment with flexible hours Monday through Friday, with occasional overtime as business needs require. The position requires the ability to remain on your feet for extended periods, lift items weighing up to 75 pounds, and perform tasks in an active workshop setting. You'll experience exposure to typical automotive shop conditions, including moderate noise levels, fluctuating temperatures, and standard service bay elements.
ABOUT US
With 40 years of expertise and unbeatable prices, Norris Tire & Auto Center offers comprehensive services, including tire alignments, oil changes, brake repairs, A/C recharges, new tires, and more. Trust our dedicated team at Norris Tire & Auto Center to deliver exceptional service for all your automotive needs.