Receptionist / Marketing Clerk

Reports to: Salary:

VP of Marketing

Summary of Position:

The Marketing Clerk provides general office and marketing support through a variety of administrative, clerical, and customer service activities. This position plays a key role in ensuring smooth day-to-day operations while helping the Marketing Department execute campaigns, manage communication, and support brand initiatives.

The ideal candidate is detail-oriented, organized, and proactive, with strong communication and multitasking skills, a positive attitude, and a genuine passion for delivering excellent customer service.

Duties & Responsibilities:

Marketing-Related Duties:

· Monitor social media platforms, loyalty and online review sites daily to identify, report, and respond to guest feedback in a timely and brand-appropriate manner.

· Assist in coordinating marketing promotions, community events, and sponsorships.

· Support the creation and distribution of marketing materials, including flyers, signage, and in-store collateral.

Customer Service Duties:

· Greet and assist visitors to the Support Center by directing them to the appropriate individual/department.

· Respond promptly and professionally to customer inquiries and complaints received via phone, email, and social media.

· Provide courteous, efficient, and professional service to guests, vendors, and business partners at all times.

· Answer customer calls and emails with empathy and accuracy, ensuring all concerns are properly logged and routed to the correct department when necessary.

· Maintain and assist with compiling reports on campaign performance or customer feedback trends.

· Follow up with guests to confirm resolution of any issues or concerns.

· Support field teams by providing information or materials to enhance guest satisfaction and brand consistency.

· Maintain a positive and professional image of NORMS through every interaction.

Administrative Duties:

· Answer and route incoming phone calls to the appropriate associate or department.

· Receive, sort, and distribute incoming mail and coordinate outgoing mail and deliveries (FedEx, UPS, etc.).

· Assist with clerical tasks including photocopying, scanning, filing, faxing, and collating documents.

· Schedule introductory call with new team members for CEO weekly.

· Support office operations, including maintaining the kitchen area and coordinating staff lunch orders.

Other Duties:

· Provide support for company meetings, events, or celebrations as needed.

· Maintain confidentiality and professionalism at all times.

· Perform other duties as assigned to support the department and organization.

Qualifications:

· Strong acumen in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint) and comfortable with digital communication tools.

· Previous restaurant or hospitality industry experience is a plus.

· Strong organizational skills and ability to manage multiple projects simultaneously.

· Demonstrated sense of urgency and ability to escalate issues appropriately.

· Excellent written and verbal communication skills.

· Friendly, approachable, and customer-focused demeanor.

· Strong attention to detail and accuracy.

· Ability to collaborate effectively across departments and with external vendors.

· NORMS experience (past or current) preferred. Current employee must have approval from their General Manager and District Manager.

· Must be able to reach, bend, stoop, and frequently lift to 20 pounds.

The statements contained herein reflect general details as necessary to describe the principal functions of this position, the level of knowledge and skill typically required, and the general scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload, gain additional experience to further the individual’s professional development.

Equal Opportunity Employer

It is Norms Restaurants, LLC, policy to recruit, hire, train, and promote in all job titles without regard to race, color, religion, sex, gender, national origin, ancestry, physical or mental disability, age, medical condition, marital status, military service, sexual orientation, or any other basis protected by law.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $25