What are the responsibilities and job description for the Contact Center Agent position at Norman Regional Health System?
Job Summary
Education
Compensation/Benefits
Day
Position Type
Regular Full Time
- Obtains all patient and insurance information and responsible for check in/out patients.
- Performs insurance verification and patient payment collection.
- Supports effective and efficient patient care and clinic flow.
- Manages documents appropriately.
- Possesses critical thinking skills and provides feedback for continuous improvement.
- Successfully receives direction and ensures timely and accurate follow-through of assignments.
Education
- High school diploma or equivalent is required.
- Computer knowledge required.
- Prefer additional education in medical terminology, electronic medical record training, or business classes.
- One year clerical experience and six months health-care experience are required preferably in a similar role.
- Prefer medical office, insurance, referral and prior authorization, hospital or computer experience.
- Keyboard skills accurate 40 wpm.
- Expertise in customer relations, telephone skills and computer applications is required.
Compensation/Benefits
- $14.86-$24.27/hr depending on previous work experience.
- Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement.
Day
Position Type
Regular Full Time
Salary : $15 - $24