Retail Associate

WE ARE LOOKING TO HIRE A PART-TIME ASSOCIATE AT OUR RETAIL LOCATION ON DANIELS.

The Retails Associate is directly responsible for ensuring a positive guest experience.

Core Values & Mission Statement:

All employees within the company are expected to apply the principals of our Core Values & Mission Statement every day, in everything that they do while working at Norman Love Confections.

Core Values:

1. Leadership
2. Ownership
3. Value
4. Excellence

Leadership –

We are dedicated to being a leader in all things we do among our team, among our industry and among our community. As leaders we demonstrate compassion, respect and integrity.

Ownership –

We will take ownership over our areas of responsibility to ensure that they are operating at the highest possible level. As owners we take initiative and understand that opportunity is limitless and therefore no boundaries should be set on what can be accomplished.

Value–

All of our decisions and actions are made with passion, enthusiasm and teamwork to ensure that those decisions and actions always add value for the customers, the team and the organization. Accomplishing together what was not possible alone.

Excellence –

We continually elevate our products and services by expecting excellence of ourselves and by working with a high level of energy and a sense of urgency.

Mission Statement:

We are committed to being the best ultra-premium chocolate and confections manufacturer and retailer. This can only be accomplished through our core values of Leadership, Ownership, Value and Excellence. Without compromise, our goal is to be better tomorrow than we are today.

Key Responsibilities:

Key responsibilities for the Retail Associate include but are not limited to the following.

Customer Service:

• Responsible for personally displaying strong customer service skills at all times and ensuring that the customer and their experience remains the top priority.
• Responsible for ensuring that we are exceeding the customers’ expectations in terms of product selection / availability, product placement and knowledgeable, engaging employees.

Sales & Financial:

• Responsible for knowing the daily, weekly and monthly sales goal within your store.
• Responsible for utilizing product knowledge and sales training to increase confidence when working with customers and as a result help maximize sales revenue.

Business Operations:

• Responsible for maintaining cleanliness standards throughout the stores.
• Responsible to ensure that the store opening / closing tasks assigned are completed accurately and to the company’s standards.
• Responsible for the execution of any additional operations plans that are developed and / or assigned by the Store Manager on a daily, weekly or ongoing basis.

Training & Development:

• Responsible to always learn about our existing product line as well as specialty / seasonal products so that you can be knowledgeable when taking care of our customers.

Schedule Expectations:

The Retail Associate is responsible for clearly communicating their availability to their Store Manager for scheduling purposes. Everyone plays a critical role in ensuring that our guests have the best possible experience and as a result, everyone is scheduled to be at work for all of their scheduled shifts.

The following are essential functions of the job and must be met in order to safely complete the tasks associated with this position.

• The ability to communicate in English (written and verbal)
• The ability to stand for up to eight hours per day
• The ability to lift up to 40 pounds
• The ability to bend, lift, push, pull and climb