NSU00057 Front Desk Assistant - Housing & Residence Life Dept

Title: Front Desk Assistant - Housing & Residence Life Dept

State Role Title:

Hiring Range: $30K - $35K

Pay Band: 2

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: www.nsu.edu

Recruitment Type: General Public - G

Job Duties

TO APPLY AND BE CONSIDERED FOR THIS ROLE, YOU MUST APPLY USING WORKDAY: https://nsu.wd501.myworkdayjobs.com/nsu/job/Main-Campus/HRL-Front-Desk-Assistant_JR100427

Assists the Resident Director with creating, coordinating and maintaining a safe, comfortable, and well-maintained residential environment. Maintains supervision of front desk area during assigned shift, greets customers, answers phones, and provides exceptional customer service at all times. Responsible for providing administrative support for general office tasks, assists with complaints, maintenance reports, issues, and data entry as needed. Serves as the initial first-responder for emergencies, incidents and crises, as needed. Serves as essential personnel.

KSA’s and or Competencies required to successfully perform the work: Possess excellent interpersonal, written and oral communications skills; be creative and a self-starter, possess excellent organizational skills; and must be able to multi-task and prioritize workload, and work well independently within a team-oriented environment. Must have strong customer service skills. Proficient in MS Word, Excel, PowerPoint. Must be able to work well under stressful, intense conditions.

Minimum Qualifications

Education, Experience, and Licensure, Certification required for entry into position: High school diploma or General Equivalency Diploma (GED) required. A two-year or 4-year degree is preferred. Must be able to work evenings and weekends.

Additional Considerations

PREFERRED QUALIFICATIONS: Two years working in an office setting handling general administrative task. Experience working with diverse student populations strongly preferred. Experience with emergency/incident response preferred. Experience working under stressful conditions requiring quick-thinking and analytical skills desired. Must be willing to fulfill responsibilities as essential personnel and be willing to overtime, as needed.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Jamillah Currence

Phone: 757.823.8764

Email: jlcurrence@nsu.edu

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.