What are the responsibilities and job description for the Digital & Technology Gen AI Intern - Summer 2026 position at Norfolk Southern?
Requisition 39725
A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you.
Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.
As an intern working within the Generative AI team, you’ll gain real life experience during your college academic career. As a Gen AI Intern, you will be working with a team of Gen AI professionals who focus on developing, optimizing, and enhancing intelligent solutions using Generative AI technologies, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and Model Context Protocol (MCP) servers. You will develop skills and provide actionable insights to the business. You’ll also gain railroad business knowledge in relation to Machine Learning models.
As a Norfolk Southern Intern, you will expect to gain the following experience:
Location: Atlanta, GA
Environment: Hybrid (three days in office; two days remote)
Duration: 12 weeks
Schedule: Monday through Friday; 9AM -5PM
Company Overview
Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.
At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you.
Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.
As an intern working within the Generative AI team, you’ll gain real life experience during your college academic career. As a Gen AI Intern, you will be working with a team of Gen AI professionals who focus on developing, optimizing, and enhancing intelligent solutions using Generative AI technologies, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and Model Context Protocol (MCP) servers. You will develop skills and provide actionable insights to the business. You’ll also gain railroad business knowledge in relation to Machine Learning models.
As a Norfolk Southern Intern, you will expect to gain the following experience:
- Hands-on Experience: engage in meaningful projects that align with your academic and career goals.
- Mentorship: benefit from guidance and mentorship from seasoned professionals in your department.
- Professionally Network: connect with professionals across various departments, building valuable relationships for your future career.
- Learning Opportunities: access training and development resources to enhance your skills and knowledge.
- Inclusive Environment: join a diverse and inclusive workplace that values collaboration and innovation.
- Design, develop, and help optimize internal LLM and GenAI agentic application.
- Work on the latest models and changes in the technology.
- Communicate results and implications to colleagues and business partners.
- Bachelor’s in computer science, data science, machine learning, NLP, AI, linguistics, or related field required.
- Active enrolled student during the months of May through August 2026.
- 1 years of experience with python required.
- Hands-on and theoretical knowledge of Data Science, Machine Learning, NLP or AI.
- Knowledge of one or more of the following, Python, including libraries such as Scikit-learn, PyTorch, Pandas, NumPy, spaCy, NLTK, and Matplotlib.
- Skilled in SQL, NoSQL, Milvus, Pinecone, PGVector databases
- Exposure to agentic LLMs and knowledge of orchestration frameworks such as LangGraph.
- NLP and AI/ML Frameworks, exposure with training NLP models from scratch, working with Large Language Models, and using libraries such as spaCy, NLTK, and Transformers.
Location: Atlanta, GA
Environment: Hybrid (three days in office; two days remote)
Duration: 12 weeks
Schedule: Monday through Friday; 9AM -5PM
Company Overview
Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.
At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.