What are the responsibilities and job description for the Service Operations Representative (N&D) position at Norfolk & Dedham | Union Mutual Insurance Group?
Responsibilities include, but are not limited to:
- Creating a superior client service via phone and electronic channels for N&D® agents, policyholders, and internal clients
- Attentively listening to caller needs
- Responding to inquiries in a timely, effective, and professional manner
- Completing all tasks and interactions with high quality
- Providing technical support for N&D®'s agency and policyholder portals
- Properly documenting client interactions
- Recording of inquiries, comments, and transactions processed
- Following team Standardized Operating Procedures and contributing to them via feedback to the leadership team
- Internally recommending improvements in processes for a better experience for clients
- Taking on related tasks, assignments, and ad hoc projects as required
Requirements
- At least 1-3 years of experience in superior client support experience or transferable customer assistance experience
- Excellent communication abilities and a track record of quality work.
- Professional demeanor
- Ability to multi-task in an evolving environment
- Committed to being detail-oriented and to providing a quality work product
- Collaborative with a customer-service mindset.
Desired Qualifications and Skills
- Undergraduate degree or equivalent experience preferred but not required
Equal Opportunity Employer
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