What are the responsibilities and job description for the FAST Auto Appraiser III position at Norfolk & Dedham Insurance?
Job Details
Description
Responsibilities:
Description
Responsibilities:
- Conduct thorough inspections of damaged vehicles, either in the field or virtually, to assess the extent of damage and needed repairs.
- Being mentoring more junior FAST team members.
- Identify and be involved in the vetting of vendors to support the appraisal process.
- Work closely with body shops and repair facilities to verify the accuracy of damage assessments, repair methods, and costs to ensure fair and reasonable settlements.
- Communicate effectively with policyholders to explain the claims and appraisal process, address concerns, and provide guidance on next steps.
- Ensure all appraisals comply with company policies, state regulations, and industry best practices.
- Accurately document and report appraisal findings, including photos, detailed estimates, and any other required documentation.
- Stay current with industry trends, repair methods, and new technologies.
- Participate in ongoing training and education opportunities to maintain expertise and improve performance.
- 3-5 years of claims handling experience
- Bachelor’s Degree or equivalent industry experience
- Demonstrates a strong learning mindset, quickly adapting to new systems, processes, and claim practices.
- Solid interpersonal, oral, and written communication skills
- Ability to work independently, manage a diverse caseload, and collaborate in a team environment
- Familiarity with multi-state claims regulations a plus
- Proficiency in Microsoft Word, Excel, and Outlook