Order Processing Specialist

Position Summary

The Order Processing Specialist is responsible for processing a diverse array of customer orders encompassing new and renewal software orders as well as hardware and accessories. This role requires a detail-oriented individual with strong computer proficiency, organizational skills, and the ability to communicate effectively with other departments to compile all necessary items and documentation for digital and/or physical delivery of products and services to customers.

Key Responsibilities

• Order Verification: Use of ERP system to review incoming orders from customers and sales teams to ensure order is:
• Complete, containing all required information, contracts/documents, and approvals.
• Accurate, containing required data and formatting for automation and downstream processes.
• In compliance with company policies, including customer eligibility and verifying payment with Accounting, as needed.
• Fulfillable, with valid, in-stock part numbers.
• Order Fulfillment: Process orders using multiple computer systems and databases to:
• Perform or confirm proprietary software license generation/renewal for multiple product lines.
• Request and document third-party software licenses, special order items, and registered product warranties in coordination with Purchasing.
• Register proprietary hardware warranties.
• Create tickets and prepare documentation in performing hand-off of computers and adapters to Configuration team.
• Create tickets and prepare documentation in performing hand-off third-party software licenses to Support/Sales teams.
• Monitor order progress across a variety of same day direct as well as multi-day, multi-department fulfillment.
• Prepare packing slips, shipping labels, and customs documents for Warehouse team. Identify appropriate box size(s) based on part numbers and ship in alignment with carrier schedules.
• Data and order entry, as needed, transcribing customer information or order details across multiple computer systems and databases.
• Become familiar with company products, part numbers, and customer relationships to effectively process orders.
• Respond to questions from multiple departments related to customer orders, including request for status and shipping quotes. Assist departments to jointly resolve order issues.
• Participate in team-oriented environment that may necessitate incidental support of warehouse team through assisting with inventory counts or receiving/shipping inventory.
• Communicate daily with team members and relay any issues to management.
• All other projects and duties as assigned.
  
  

WORK ENVIRONMENT

• This job operates in a professional office environment. The role routinely uses standard office equipment.
  
  

Education/Experience Required

• Minimum of an associate degree or a combination of education and experience.
• Prior experience in order processing, customer service, or related field preferred.
  
  

Additional Eligibility Requirements

• Strong attention to detail and accuracy while working with a sense of urgency.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and preferred experience using Oracle/NetSuite, or another ERP system.
• Excellent communication skills, both verbal and written, with the ability to interact professionally.
• Strong problem-solving skills and the ability to work independently as well as part of a team.
• Flexible and adaptable to changing priorities, workflows, and technology.
  
  

Physical Requirements

• This is largely a sedentary role in a standard office setting. However, use of a utility cart to deliver computers and shipping documents to other teams is required. Incidental support of warehouse team would involve being in a warehouse environment that is not climate controlled.
• Basic motor skills and manual dexterity for extensive computer usage are required.
• Sitting for extended periods of time is required.
• Talking, hearing and close vision abilities are required.
• Stress may occur with changing priorities, tight deadlines, and extended hours, when needed.
• Ability to occasionally lift 25 pounds.
  
  

Travel Requirements

• Participate in once daily building run rotation to transfer small packages and envelopes between two buildings, approximately five-mile round trip (with own vehicle, mileage reimbursed).
• This position description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
  
  

Noregon Systems, Inc is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.