What are the responsibilities and job description for the Go-Live Support position at Nordic Global?
Make a difference. Be happy. Grow your career.
This role will:
This role will:
- Work on the floor directly with physicians to help them navigate the MEDITECH Expanse system
- Work closely with the Integrations team and command centre to liaison between physician (end users) and IMIT Team members
- Facilitate problem-solving between physician (end user) and development staff
- Elbow support may involve helping physicians performs specific tasks in the Cerner system and give guidance or advice around optimizing efficiency
- Training prior to go live to be provided to applicants to familiarize yourself with the MEDITECH Expanse system and workflows
- Have you on a timetable or schedule, with specific and dedicated time on site at the hospital
- Previous, and recent go-live ‘at the elbow’ support for a Hospital Information System implementation with physicians
- Experience with Healthcare of medical terminology
- Knowledge of basic computer concepts required
- Proficient and knowledgeable of the MEDITECH Expanse suite of applications is preferred
- The ability to communicate effectively with physicians and an understanding of proper etiquette in healthcare settings
- One must demonstrate the ability to be adaptable and flexible based on changing business and training environment needs
- Ability to work in a team-oriented environment is required
- It is essential to cultivate effective working relationships and maintain excellent communication with other team members
- Creative solving of technical problems – ensuring the ability to deliver integrations across a wide variety of system
- Must have customer service focus and must be able to communicate with people at all levels of the organization both internal and external
- This role requires candidates to be on site at the hospital location