What are the responsibilities and job description for the Patient Concierge / Front Desk Coordinator position at Nordhavn Plastic Surgery?
What This Role Does
This is not a typical “medical receptionist” job — it blends hospitality, patient experience, and administrative excellence.
You will:
- Greet patients warmly and create a calm, welcoming environment
- Answer phones, manage scheduling, and monitor messages in our EMR
- Guide patients through check-in and check-out
- Collect payments and review estimates for procedures and injectable visits
- Support pre-op and post-op communication (confirmations, reminders, follow-up calls)
- Maintain the flow of the day for the provider and clinical team
- Assist with light administrative tasks (scanning, organizing, ordering supplies)
- Participate in patient experience improvements, scripts, and flow optimization
- Represent the Nordhavn brand professionally and compassionately
Ideal Candidate
We are looking for someone who is:
- Warm, polished, and confident with patient interactions
- Highly organized with strong attention to detail
- A strong communicator (phone email in-person)
- Comfortable discussing treatment plans and payment collection
- Able to multitask in a calm and efficient way
- Tech-savvy and quick to learn new software
- Professional appearance appropriate for a boutique aesthetic practice
Experience in: medical front office, high-end retail, aesthetics, hotel/hospitality, or customer service is strongly preferred.
Schedule
- Full time, Monday–Friday
- Occasional special events or extended hours for VIP days
- No holidays or weekends
Why You’ll Love Working Here
- Beautiful new practice in Gig Harbor
- Supportive leadership and a calm, respectful culture
- Opportunities to grow as the practice expands
- Employee discounts on injectables, skincare, and treatments
- Long-term stability in a growing cosmetic practice
Job Type: Full-time
Pay: $23.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Opportunities for advancement
- Paid orientation
- Paid time off
- Paid training
Work Location: In person
Salary : $23 - $24