What are the responsibilities and job description for the Customer Service - US position at Nord-Lock Group?
Hello potential future colleague!
The original wedge-locking company that started in a red barn in Mattmar, northern Sweden, back 40 or so years ago has grown into the global industry leader in bolting and engineering solutions, at a rate such that we need more colleagues for our mission to make the world a safer place.
Most don’t devote a thought to bolts loosening – but we do. Every minute. Every hour. All day. All Year. Our promise to build connections that last goes beyond manufacturing the best bolting technologies to expert support and pioneering digital solutions.
Do you have a strong background and passion for customer service excellence and are looking for a new job opportunity? Then you might be the person we are looking for! We are looking for a Customer Service Rep to support the US and will report to our Customer Service Manager.
In this role as Customer Service, you will support the sales & customer service team's efforts by entering customer orders; reviewing and validating quotations; reviewing and validating customer purchase orders; providing customer support to inside and outside sales team, handling and supporting foreign markets, support of some key strategic accounts.
Your profile consists of the following areas of experience, knowledge, and responsibility:
Reviews customer purchase order (PO) for accuracy and translates PO’s into order entry to be confirmed back to customers.
Works with inside and outside sales team to validate a request for quotes (RFQ). Works with Engineering team to review customer drawings and applications.
Works with Inside and Outside Sales team to determine standard or special pricing.
Aid foreign markets via sales, customer service support, pricing, quotations, and more.
Support for strategic client accounts including paperwork, documentation, portal/ERP management, quote support, and high level of communication.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
This list is not all inclusive and may include other duties as assigned and necessary for the operation and management of the business.
Requirements & Desired Characteristics
Minimum of a High School Diploma or equivalent with at least 1 year in a customer service position and/or sales preferably in an industrial products-based industry.
Ability to demonstrate effective interpersonal skills, as well as sound judgement, professionalism, confidentiality, phone & email etiquette, and good decision-making skills.
Ability to communicate and develop relationships with both internal and external stakeholders.
Excellent time management skills, communicate effective and professionally, both verbally and in writing, including email and extensive telephone correspondence.
Must be able to effectively organize and prioritize a high volume of work.
Excellent computer skills with proficiency in Microsoft Office.
Experience with an Enterprise Resource Planning (ERP) system and/or Customer Relationship Management (CRM) system is a plus.
What we offer
International environment and dynamic workplace
Modern and spacious office in the Greater Pittsburgh region
Opportunities to develop and grow professionally
Genuinely great coworkers who want to see the company and each other succeed
Top tier health benefits, PTO, company holidays, 401(k) with company match, Paid Parental Leave, and so much more.
Nord-Lock Group as an employer
Nord-Lock Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
How to apply
Please apply with your CV and cover letter as soon as possible as we are reviewing candidates continuously.
About Nord-Lock Group
Nord-Lock Group is a global leader in bolting and engineering solutions. Our people are experts in the lifecycle of secure bolted joints, innovators at the forefront of digital solutions and committed to doing business with respect for people and planet. Our brands are all at the forefront of their respective technologies: Nord-Lock® wedge-locking washers, Superbolt® mechanical tensioners, Boltight® hydraulic tensioners, Expander® System pivot pins, and Energy Bolting safety-critical fasteners.
Nord-Lock Group is owned by the Nasdaq OMX Stockholm-listed company Investment AB Latour and employs 800 people in over 30 countries across the globe. www.nord-lock.com.