Medical Customer Service - Central Support

This job was posted by https://idahoworks.gov : For more information,

please see: https://idahoworks.gov/jobs/2611011

Norco is currently seeking an individual to fill our Medical Customer

Service Central Support position. The Medical Customer Service

Representatives on our Central Support Team is responsible for serving

inbound phone traffic, and accurately process pre-qualification steps

for new Intakes.Other responsibilities include, but are not limited to:

• Manage large amount of inbound and outbound calls in a timely manner
• Communicate with customers in a professional and enthusiastic way
• Identify customers needs, clarify information, research every issue
  
  

and provide a solution

• Follow call scripts when handling different topics
• Keep records of all customer conversations in Norcos electronic
  
  

system in a comprehensible way

• Meet personal qualitative and quantitative targets
• Answer billing and other customer questions or direct customer to
  
  

proper billing personnel

• Provide in-depth knowledge of products, placement, availability,
  
  

price and use

• Process customer orders and accurately input customer orders into
  
  

the computer

• Initiate and complete new intakes and assist in setting up new
  
  

accounts where applicable

• Route patient information to appropriate personnel/departments as
  
  

necessary to order, deliver and bill medical products and services

• Arrange necessary referral to community agencies or for those
  
  

traveling, to assist in continuity of care

• Adhere to all established procedures, policies and safety rules
• Perform other tasks as assigned or needed
  
  

**Qualifications**

• High school graduate or equivalent
• Excellent customer service skills
• Strong phone and verbal communication skills along with active
  
  

listening

• Ability to multi-task, set priorities and manage time effectively
• Excellent written communication skills
• Good typing and 10-key skills
• Accurately enter data into computer and acquire a working knowledge
  
  

of any software applications applicable to the position

• Detail oriented
• Ability to work with diverse clientele
• Ability to sit for extended periods of time
  
  

**Company Description**

Founded in 1948, Norco is headquartered inBoise, Idahoand has more

than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and

Wyoming. As a family andemployee owned company weoperate the nation\'s

largest independent gas manufacturer/distributor of welding, safety,

medical equipment and supplies.Norco is proud to be among the thousands

of privately-owned businesses nationwide that offer their employees a

meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:\"Serving You Better.\" Treating

customers, suppliers and each other with respect and dignity is our top

priority. Wework hard every day to serve others and create rich lives

for ouremployees, their families, and the communities where we work and

live.

• Norco, Inc is an Equal Opportunity/Affirmative Action Employer**\
  
  

Norco provides equal employment opportunities to all employees and

applicants for employment and prohibits discrimination and harassment of

any type without regard to race, color, religion, age, sex, national

origin, disability status, genetics, protected veteran status, sexual

orientation, gender identity or expression, or any other characteristic

protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including

recruiting, hiring, placement, promotion, termination, layoff, recall,

transfer, leaves of absence, compensation, and training.

**Norco, Inc is a Drug-Free workplace.**