What are the responsibilities and job description for the Customer Service Representative, Industrial Store position at NORCO INC?
Norco is currently seeking an individual to fill our Industrial Store Customer Service Representative position. The Industrial Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:
- Greet customers in a professional and enthusiastic way
- Answer telephone calls promptly
- Demonstrate in-depth knowledge of products, placement, availability, price and use
- Sell welding and safety products and services to customer
- Process customer orders and accurately input customer order into the computer
- Research products needed for customer special applications
- Follow up on customer orders not processed correctly and remedy situation
- Keep sales literature current and organized
- Perform other tasks as assigned or necessary
- Keep accurate cash till and run daily cash reports
- Answer customer calls and transfer customers if they need service from someone else
- Stock shelves when needed
- Communicate with Purchasing Department regarding any special order needs
- Issue product sales quotes to customers
- Load products into customer vehicle
- Adhere to all established procedures, policies and safety rules
- Perform other tasks as assigned or needed
- High school graduate or equivalent
- Excellent verbal and written communication skills
- Excellent customer service skills
- Ability to perform multiple tasks
- Good working knowledge of all industrial products and gases a plus
- Good working knowledge of all industrial products and gases
- Ability to frequently lift up to 50 lbs and occasionally lift up to 100 lbs
- Ability to sit, stand, or walk for extended periods of time
Norco offers a competitive compensation/benefit package, including:
- Employee Stock Ownership Plan (ESOP)
- Health, Vision and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident, Disease, and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Employee Discount on products sold by Norco
Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).
At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.
Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Norco, Inc is a Drug-Free workplace.