What are the responsibilities and job description for the Customer Accounts & Operations Specialist position at Norchem?
About the Role
We are seeking a highly organized, detail-driven, and proactive Customer Services & Operations Specialist to support our daily operations in a fast-paced environment. This is a dynamic, multi-functional role ideal for a professional who thrives on ownership, works well independently, and has a strong internal drive to execute and follow through.
At our core, we value accountability, teamwork, adaptability, and exceptional customer service. This position plays a critical role in ensuring smooth coordination between customer service, order processing, logistics, and internal operations while helping deliver a seamless customer experience.
This role offers the opportunity to work closely with sales, production, accounting, logistics, and field service teams in support of customers nationwide and internationally.
Position Overview
This role combines customer service, operational coordination, order management, logistics oversight, and office administration in a fast-paced environment. You will be responsible for managing customer interactions, overseeing order flow, coordinating shipments, supporting internal processes, and ensuring administrative operations are executed with accuracy and urgency.
The ideal candidate is detail-oriented, self-motivated, resourceful, and confident in making decisions independently while maintaining a high level of organization and follow-through.
Location: Los Angeles (border of Alhambra), CA
Schedule: Monday-Friday, 7:30 AM to 4:00 PM with a half-hour lunch.
Benefits
- Medical, Dental Vision and Life Insurance (94–100% of employee premiums covered on select plans)
- 401(k) pre-tax/ROTH plans with Employer Safe Harbor Match
- PTO and STO
- Federal Holidays
Essential Responsibilities:
- Manage customer inquiries, order entry, quotes, and order tracking using ERP software
- Coordinate with production, shipping, accounting, and sales teams to support order fulfillment and customer needs
- Communicate order status, backorders, shipment tracking, and delivery updates to customers and field representatives
- Prepare, track and oversee shipments via common carriers, ie. USPS, UPS, and FedEx
- Process requests for SDS documentation, product literature, and labeling requirements
- Support day-to-day office operations including phones, mail, filing, office supplies, and administrative coordination
- Maintain accurate records, pricing, and documentation
- Deliver professional, responsive, and solutions-oriented customer service
- Perform other related duties as assigned by management
What We're Looking For
- Detail-Oriented: You catch errors before they happen and take pride in precision
- Self-Motivated: You take initiative and don't wait for direction to move work forward
- Independent: You perform effectively with minimal supervision while staying accountable
- Driven: You have a strong sense of urgency and consistently follow through
- Organized: You can manage multiple priorities without losing accuracy or focus
- Customer-Focused: You deliver responsive, professional, solutions-oriented service
- Problem Solver: You approach challenges with a "figure it out" mindset
Minimum Qualifications:
- 7 years of experience in office management, customer service, order management, operations support, or related roles
- Prior experience with ERP or accounting systems required
- Strong understanding of order processing, logistics coordination, and customer account support
- Proficiency in Microsoft Office (Excel, Word, Outlook) and Adobe Acrobat
- Excellent organizational, multitasking, and communication skills
- Ability to manage competing priorities independently and with accuracy
- Typing speed of 60 WPM preferred
Why Join Us
- Collaborative, team-oriented environment
- Opportunity to take ownership and make a direct impact
- A role that values accountability, initiative, and execution
- Diverse and engaging responsibilities across multiple departments
- Stable and growing company with long-term opportunity
If you enjoy a collaborative environment, cross-functional responsibilities, and being an important part of a growing organization, we encourage you to apply.
Salary : $25 - $32