What are the responsibilities and job description for the Patient Care Coordinator position at Noran Neurological Clinic PA?
As a patient care coordinator, you will work collaboratively with our clinical staff as well as other department staff to provide high-quality care for our patients. This is a part-time role, working approximately 24 hours per week on Monday, Tuesday, and Thursday 7am-3pm. $19-22/hour.
Duties:
- Intake and discharge of patients for provider appointments and ancillary services;
- Use a variety of communication tools and systems to handle patient interactions and work collaboratively with the rest of the clinical department;
- Maintain complete, timely, and accurate documentation for each patient and continually look for opportunities to improve processes and workflow;
- Complete other assigned and clinical department tasks.
Key Skills:
- Create a positive and welcoming patient experience;
- Ability to prioritize patient requests;
- Ensure accuracy of patient data;
- Strong written and verbal communication;
- Ability to multitask;
- Ability to de-escalate conflict situations.
Major Areas of Responsibility:
- Greet and arrive patients at the front desk for scheduled appointments;
- Collect copays at the time of check-in;
- Coordinate patient paperwork and medical charts at the front desk for the provider;
- Maintain accuracy of patient accounts and demographics in multiple systems;
- Open and prepare the clinic for hours of operation;
- Schedule follow-up appointments and ancillary services at the check-out counters;
- Stock exam rooms and clinical area with medical and office supplies after hours of operation;
- Continuously improve work processes, environment, and overall experience to serve patients and meet clinic goals;
- Manage and maintain the clinical fax and refill folders and various supply logs.
Successful Clinical Support staff will be professional, customer service-oriented individuals who can communicate with a diverse patient population. Attention to detail, ability to multitask, and good chart documentation are required for success in this position.
You will also be eligible for the following benefits:
- Medical, Dental, and Vision (part-time cost)
- Paid Time Off
Salary : $19 - $22