Customer Support Specialist -JBR

Our client is a global leader in musculoskeletal healthcare. They design, manufacture and market orthopedic reconstructive products; sports medicine, biologics, extremities and trauma products. Their products and solutions help treat patients suffering from disorders of, or injuries to, bones, joints or supporting soft tissues. Alongside some of the world's top healthcare professionals, they help deliver new possibilities to patients.

Responsible for managing and processing domestic orders, billings, and credits. Provides customer service support to our U.S. markets regarding detailed product information, pricing, sourcing, and product availability. Communicates directly with customers/distributors to resolve order issues, provide detailed product information, pricing, availability, and order delivery information.

Training on-site then able to work remotely.

Principal Duties and Responsibilities

· Receives and prioritizes orders based on customer requirements, product shipping modes, and product availability.

· Assists Corporate Regulatory Compliance with product retrieval procedures when necessary.

· Processes orders requiring special intervention and analyses. Requires high degree of research and problem solving.

· Answers very detailed product related questions for all product lines and makes product substitution recommendations when necessary.

· Reviews and processes requests for credits, pricing adjustments, quote responses, product shipment tracking, complaints, and special programs.

Expected Areas of Competence (i.e. KSAs)

· Must possess excellent telephone etiquette. The ability to handle multiple telephone calls in a positive manner while maintaining a positive relationship with customers is essential to this position.

· Must be skilled in verbal and written communication techniques.

· Organizational and time management skills are essential.

· Must maintain a high degree of professionalism in a potentially frustrating environment with extreme time constraints.

· Demonstrated knowledge to identify client products by major product groupings and familiarity with product lines of other division.

· Required to work some holidays.

· Previous PC experience (alpha and numeric keyboards) required. Must be able to enter data at 7000 KDPH with 95 percent accuracy.

· Knowledge of client system preferred for the purpose of order entry, maintenance, invoicing, item/order status, and all other inquiry conversations related to customer service.

· Thorough knowledge of Word, Excel and Livelink preferred.

· Must type 40 wpm with 95 percent accuracy.

Education/ Experience Requirements

· High School Diploma or equivalent

Employees are eligible for the following benefits:

● Dental

● Vision

● Health

● 401K

We thank all candidates for their application, however only those that qualify will be contacted.

ROC1

Job Types: Full-time, Contract

Salary: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service and Order Entry: 2 years (Preferred)
• medical device product knowledge: 2 years (Preferred)
• Microsoft Excel and Word: 2 years (Preferred)
• invoicing, returns and credit processing: 2 years (Preferred)

Ability to Relocate:

• Warsaw, IN: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $25