Scheduler- Hospital

Performs registration and scheduling for patients. Obtains and verifies patient information regarding Medicaid, Medicare, Sliding Scale, Workman’s Compensation and Private insurance. Processes and files admission records and acts as a liaison with patients, family members or responsible party. Performs duties involved in receiving payments from patients, accounting for and balancing daily cash. Performs other tasks as requested. Answering multiple incoming calls with a positive, and helpful attitude. Contact the providers office when patients call in late to make necessary scheduling adjustments. Answer phones in a professional manner, and routing calls as necessary. Rescheduling patients when needed. Answering, forwarding, and screening phone calls. Sorting and distributing mail. Provide excellent customer service. Floats to offsite clinics when needed

• Schedules appointments, obtains infectious disease screening, loads and verifies patient demographics information, pre-register patient account
• Utilize EMR smart phrases, for refill modules and patient messages
• Inform patients by providing them with necessary information for day of appt and any other guidelines/directions to ensure smooth visit.
• Next day, appointment confirmation and same day no show patient contact with reschedules
• Answer incoming calls within a 2-minute time frame if not already on the phone, this ensures timely communication and responsiveness to patient needs
• Load and verify/update patient telephone numbers

Values
i - Innovation
"Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.

C - Compassion
"Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.

A - Accountability
"Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.

R - Respect
"We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good.

E - Empowerment
"Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.

ORGANIZATION EXPECTATIONS:

Communication

The process of sending and receiving messages with words, verbally, written or in sign language.

Customer Focus

Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.

Initiative

Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.

Self-Development

Lifelong, voluntary, and self-motivated learning.

Teamwork

Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.

Skills, Knowledge and Abilities

Organization

Computer skills

Communication skills - oral/written

Experience

One year office/clinical experience in a medical setting preferred, or recent training in a similar field.

Education

High School graduate or equivalent.

If you are a current employee or have previously worked for Nor-Lea Hospital District, please contact the Human Resources Department at hrgroup@nlgh.org for your correct username and password.