F/T Floor Supervisor

I. PURPOSE OF POSITION

Implement and ensure compliance with approved procedures, train, supervise and monitor performance of Team Members to ensure smooth and efficient gaming during shift.

II. REPORTING RELATIONSHIPS

• Reports Directly to: Table Games Shift Supervisor
• Supervises Directly: Dealers in assigned area
• Other Important Contacts: Surveillance, Tribal Gaming, Table Games Manager, Casino Gaming Manager, General Manager, Casino Managers / Supervisors, employees, and guests.
  
  

Iii. Duties And Responsibilities

• May assist in staffing, scheduling, and evaluating subordinate personnel.
• Assists in the development and monitoring to ensure consistency of subordinate personnel; including but not limited to, proper methods of game pace and shuffling.
• May interview applicants for subordinate positions, assign work, grant overtime and early outs, discipline and train employees and recommend wage increases and promotions with direction from Department Shift Supervisor and/or Manager.
• Promote compliance of policies and procedures and effective personnel performance while practicing positive employee relations.
• Assists in the maintenance of records and files; including personnel and departmental specific information and ensures the security and confidentiality of such information.
• Proactively knowledgeable of and promotes advantages of Winner's Club to non­ members/current members and upcoming/current departmental/casino special events/promotions.
• Notify management immediately of any unusual activity of play.
• Conduct dealer auditions and recommend potential applicants for hire.
• Accurately track player actions by noting buy-ins, length of play, win/ loss and average bet.
• Promotes Nooksack Northwood Casino's Winner's Club; including but not limited to, is proactively knowledgeable of and promotes advantages of Winner's Club to current members/non-members, upcoming/current departmental/casino special events/promotions, enrolls new members, and ensures that members' play is accurately recorded.
• Provide accurate and timely documentation and reporting of department activities and status.
• Specifically supervise the operation of an assigned number of tables.
• Ensure fills/credits are handled according to policy.
• May assist in maintaining and optimizing department material and equipment inventories.
• Promote customer and employee service as a priority.
• Promote continuous improvement in the performance of the department and its employees.
• Ensures a professional and neat appearance of department.
• Maintain a professional and neat appearance and represent the company in a positive manner.
• Actively promotes an environment conducive to high quality customer service by setting a positive leadership example.
• Perform duties of subordinate personnel as required.
• Because of the Casino’s commitment to our guests and customer service, each employee may be expected to perform a wide range of duties from time to time. Such duties may or may not be related to their regular responsibilities.
  
  

Iv. Position Qualifications

• Required:
• Must be able to obtain and maintain valid Nooksack Tribal Gaming Agency and Class ill Washington State Gaming Commission licenses.
• Must be at least 18 years of age.
• Sufficient experience, education and job knowledge to meet current business needs.
• Demonstrated positive customer service skills.
• Preferred:
• Previous casino experience.
• Demonstrated successful supervisory/management experience.
• Demonstrated computer application skills including PC spreadsheet and word processing.
• WORKING CONDITIONS
• May work in a, noisy, crowded, and smoke-filled environment.
• Will be monitored by surveillance cameras.
• May be required to work various shifts and days, including nights, weekends, and holidays. Involved in Manager on Duty rotation schedule as determined by the property General Manager.
• May interact with persons who are angered, intoxicated, or distressed.
  
  

VI. PHYSICAL DEMANDS

• Must be able to walk and move throughout assigned shift.
• Must be able to bend, kneel, reach, twist, and grip.
  
  

Vii. Knowledge. Skills And Abilities

• Knowledge of casino operations, relevant policies, procedures, internal controls, laws, and regulations.
• Demonstrated customer service skills.
• Demonstrated high level of interpersonal skills.
• Verbal and written communication skills.
• Organizational and time management skills.
• Ability to deal with work situations in a professional manner.
• Ability to assess, prioritize, set immediate goals, and use time effectively to provide assistance and leadership where needed throughout the casino operation.
• Ability to remain calm and perform duties under stressful conditions.
• Ability to adapt to change quickly and efficiently.
• Ability to communicate effectively.
• Ability to maintain a high level of confidentiality of sensitive information including, but not limited to: financial, personal, legal and social.
• Ability to work with people of varied educational, social, and cultural backgrounds.
• Ability to read, write, speak, and understand English.
  
  

PLEASE NOTE

The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.

Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the department Supervisor or Manager should contact the Manager of Human Resources regarding the circumstances. At this time, the Supervisor or Manager should be able to describe, in detail, to the Manager of Human Resources, the Essential Functions of the job involved in the request.