What are the responsibilities and job description for the F/T Floor Supervisor position at Nooksack Northwood Casino?
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- May assist in staffing, scheduling, and evaluating subordinate personnel.
- Assists in the development and monitoring to ensure consistency of subordinate personnel; including but not limited to, proper methods of game pace and shuffling.
- May interview applicants for subordinate positions, assign work, grant overtime and early outs, discipline and train employees and recommend wage increases and promotions with direction from Department Shift Supervisor and/or Manager.
- Promote compliance of policies and procedures and effective personnel performance while practicing positive employee relations.
- Assists in the maintenance of records and files; including personnel and departmental specific information and ensures the security and confidentiality of such information.
- Proactively knowledgeable of and promotes advantages of Winner's Club to non members/current members and upcoming/current departmental/casino special events/promotions.
- Notify management immediately of any unusual activity of play.
- Conduct dealer auditions and recommend potential applicants for hire.
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- Accurately track player actions by noting buy-ins, length of play, win/ loss and average bet.
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- Promotes Nooksack Northwood Casino's Winner's Club; including but not limited to, is proactively knowledgeable of and promotes advantages of Winner's Club to current members/non members, upcoming/current departmental/casino special events/promotions, enrolls new members, and ensures that members' play is accurately recorded.
- Provide accurate and timely documentation and reporting of department activities and status.
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- Specifically supervise the operation of an assigned number of tables.
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- Ensure fills/credits are handled according to policy.
- May assist in maintaining and optimizing department material and equipment inventories.
0. Promote customer and employee service as a priority.
- Promote continuous improvement in the performance of the department and its employees.
- Ensures a professional and neat appearance of department.
- Maintain a professional and neat appearance and represent the company in a positive manner.
- Actively promotes an environment conducive to high quality customer service by setting a positive leadership example.
- Perform duties of subordinate personnel as required.
- Such other job related duties as may be assigned by instruction from management.
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- Required:
- Must be able to obtain and maintain valid Nooksack Tribal Gaming Agency and Class ill Washington State Gaming Commission licenses.
- Must be at least 18 years of age.
- Sufficient experience, education and job knowledge to meet current business needs.
- Demonstrated positive customer service skills.
- Preferred:
- Previous casino experience.
- Demonstrated successful supervisory/management experience.
- Required: