What are the responsibilities and job description for the Team Lead of International Eligibility position at Nonprofit Connect?
Job Summary
The international team lead manages the resources, processes, and people required to determine the eligibility of ~4,000 international students in the NAIA Eligibility Center each year. As a member of the center’s management team, they support the accurate and timely determination of initial eligibility for 40,000 first-time NAIA student-athletes and handling 90,000 documents and 45,000 customer inquiries annually.
Essential duties and responsibilities include, but are not limited to, the following:
The international team lead manages the resources, processes, and people required to determine the eligibility of ~4,000 international students in the NAIA Eligibility Center each year. As a member of the center’s management team, they support the accurate and timely determination of initial eligibility for 40,000 first-time NAIA student-athletes and handling 90,000 documents and 45,000 customer inquiries annually.
Essential duties and responsibilities include, but are not limited to, the following:
- Contribute to the overall leadership and management for the NAIA Eligibility Center’s effective operation and strategic long-term growth.
- Effectively supervise and lead 2-6 staff toward motivation, aligned workloads, clear vision, adaptability to change, and fiscal responsibility.
- Contribute to the hiring and on- and off-boarding activities of full-time and seasonal staff.
- Contribute to eligibility center and cross-departmental (InCred) training efforts regarding international students.
- Contribute to continuous improvement for enhanced quality, efficiency, and stakeholder satisfaction through the use of established data and reporting.
- Contribute to cross-departmental collaboration to ensure successful:
- Appellate processes (legislative services)
- Use of equipment, technology systems, data, and reporting (technology)
- International student support (InCred)
- Establishment and fulfillment of international partners (partnerships)
- Support communication with key constituents, including NAIA members, students, parents, and others regarding EC operations and prospective NAIA student-athletes.
- Serve as liaison to membership groups as needed.
- Establish and maintain knowledge of global education and competitive structures.
- Bachelor’s degree and 3-5 years of work experience
- Demonstrated ability to lead a team and create a positive working environment.
- Ability to provide exceptional customer service, communication, confidentiality of protected information, and professionalism.
- Skilled in organization and time management.
- Knowledge of NAIA/ intercollegiate athletics, international studies, international business, or social sciences, and bi- or multi-lingual, preferred