Development Operations Manager

Job Title: Development Operations Manager

Reports to: Vice President Development and Communications

Job Type: Full-time

Pay: $62,000K (subject to change with experience and education)

Program: Resource Development

Reporting Structure: Reports to the Vice President of Development

Position Summary

The Development Operations Manager is a new position responsible for building, managing, and continuously improving the systems, processes, and data infrastructure that support effective fundraising. This role ensures that the Development team has accurate data, efficient workflows, and actionable insights to drive fundraising growth, donor engagement, and strong stewardship.

The ideal candidate is detail-oriented, systems-minded, and collaborative—someone who enjoys making complex fundraising operations run smoothly while supporting relationship-driven fundraising.

Equal Opportunity Employer: The Children's Place is an equal opportunity employer that makes employment decisions regarding individuals and employees based on their qualifications, without regard to race, religion, color, sex, gender identity, sexual orientation, age, national origin, ability, veteran status status, or other status protected by law.

Our mission is to help children and families heal from life’s deepest hurts. We work to restore childhood. We tirelessly pursue, find and celebrate healing for young children in our community who have faced trauma, enabling children to lead happy, healthy, hopeful lives.

This Is A Place For You

We believe in resilience and the capacity to heal; our mission is to help children and families heal from life’s deepest hurts.

We believe everyone has a unique life story, and we will listen and stand with those who have felt hurt and vulnerable.

We believe everyone experiences pain. It is the expression of this pain and discomfort that allows for learning and growth.

We believe people are our most vital asset, and healing occurs within the context of relationships. We will work to build an inclusive community where all people feel they are noticed and belong.

We celebrate people from every color, race, ethnicity, place of origin, religion, age, gender, sexual orientation, gender identity and/or expression, socio-economic status, family structure, and those with differences in ability.

We commit to hiring a workforce and recruiting board members to encourage the representation of all groups and perspectives. The children and families we serve deserve to enter a Place filled with people who reflect their own diversity.

We commit to creating an environment where all people can say they are welcomed, respected, and safe to be themselves.

Key Responsibilities

Development Systems & Data Management

• Own and manage Blackbaud Raisers’ Edge
• Ensure data integrity and quality control
• Develop and document data entry standards and procedures
• Manage donor records, gift processing, acknowledgements and receipting workflows
• Oversee integrations between Blackbaud Raisers Edge and finance
  
  

Reporting & Analytics

• Produce regular reports on fundraising performance, donor trends, pipelines, and retention
• Build reporting dashboards for the Development team, agency leadership and the Board of Directors
• Support forecasting, goal-setting and campaign analysis
  
  

Process Improvement & Operations

• Design and optimize Development workflows across annual giving, major gifts, grants, and events
• Identify operational gaps and recommend solutions to improve efficiency and accuracy
• Create and maintain process documentation, timelines, and internal calendars
• Support cross-functional collaboration with finance, programs and operations
  
  

Campaign & Fundraising Support

• Support fundraising campaigns, appeals, events, and donor stewardship efforts
• Manage development calendars and ensure deadlines are met
• Partner with frontline fundraisers to support moves management and portfolio tracking
  
  

Compliance & Best Practices

• Ensure compliance with donor privacy standards and data protection policies
• Maintain gift documentation and audit-ready records
• Stay current on fundraising operations best practices and emerging tools
  
  

Qualifications

Required

• 3–5 years of experience in development operations, fundraising operations, or nonprofit data management
• Strong experience with nonprofit CRM/database systems, preferably Blackbaud Raisers’ Edge
• High attention to detail and commitment to data accuracy
• Advanced proficiency with Excel and reporting tools
• Ability to manage multiple priorities, deadlines, and stakeholders
• Strong written and verbal communication skills
  
  

Preferred

• Experience supporting major gifts and/or fundraising
• Familiarity with financial reconciliation and gift accounting processes
• Experience creating board-level dashboards or CEO reports
  
  

Working Conditions

• Ability to access multiple levels of the building.
• Responsible for client physical safety.
• Must understand and follow building security procedures.
• Business casual office attire.
• Exposure to childhood illnesses. Flu and COVID vaccination highly recommended.
• Exposure to sensitive client subject matter.
• Exposure to vicarious trauma.
• Therapy dog on site
  
  

Disclaimer

Other duties will be required/requested for effective job performance. This is not a contract for employment but an outline of essential functions and expectations.