What are the responsibilities and job description for the End User Support Technician position at NON PROFIT ORGANIZATIONS?
Why You Want to Work Here:
We’re representing a forward-thinking organization currently enhancing its digital environment and implementing modern workplace technologies. This position is ideal for a tech-savvy professional who enjoys helping others, solving problems, and creating a smooth transition experience for users. You’ll play a hands-on role supporting system migrations, training staff, and ensuring technology adoption across the team.
Responsibilities:
- Provide Tier 1 & 2 end-user support for Microsoft 365 tools including Outlook, Teams, OneDrive, and SharePoint
- Assist users through system migration activities, including mailbox setup, file access, and calendar integration
- Troubleshoot issues related to mail delivery, calendar synchronization, Teams functionality, and file permissions
- Monitor and respond to helpdesk tickets, calls, and live chat requests
- Support power users and department leads during migration phases; assist with live support sessions and office hours
- Track, document, and escalate recurring or complex issues to senior IT staff as needed
- Maintain and update self-service resources such as FAQs, training guides, and troubleshooting documentation
- Collect and share user feedback to improve processes and training initiatives
- Participate in daily support meetings to align on priorities and common issues
Requirements:
- Must be eligible to work legally in the United States
- Bachelor’s degree in Information Technology, Computer Science, or related field — or equivalent technical experience
- 2 years of experience in end-user IT support, preferably within a Microsoft 365 environment
- Strong understanding of Microsoft 365 applications: Outlook, Teams, OneDrive, and SharePoint
- Experience supporting migrations or software rollouts (Google to M365 a plus)
- Familiarity with user provisioning, MFA, permissions, and SSO tools (Okta experience a plus)
- Proficient with helpdesk or ticketing systems (e.g., Zendesk, ServiceNow)
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Strong documentation, organization, and problem-solving skills
- Empathetic, patient, and customer-service oriented approach
Preferred Qualifications:
- M365 Fundamentals Certification (MS-900) or similar credential
- Experience supporting remote desktop tools and hybrid environments
#NOTGA
Job Types: Full-time, Temporary, Temp-to-hire
Pay: $49,511.22 - $66,626.41 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Education:
- Bachelor's (Preferred)
Experience:
- End User Support : 1 year (Preferred)
- Data migration: 1 year (Preferred)
- M365: 1 year (Preferred)
Work Location: In person
Salary : $49,511 - $66,626