What are the responsibilities and job description for the Customer Support Representative position at Non-Profit Organization?
Why You Want To Work Here:
We are a national and well-recognized non-profit organization looking to expand our partnerships. You will provide outreach and customer service to nonprofits regarding the submission of partnership applications, complete a thorough review of each, and follow up as necessary.
Responsibilities:
- Effective verbal and written communication of our partnership criteria to nonprofit partners and interested organizations
- Utilize the online application system to troubleshoot and provide assistance during the nonprofit eligibility process
- Conduct a comprehensive review of assigned partner eligibility applications to ascertain if our partnership criteria are met, which includes a detailed and thorough review of each nonprofit’s programmatic information, IRS Form 990, and financial statements
- Clearly document and communicate findings to nonprofit partners and new organizations by phone and email
- Ensure nonprofit partners and organizations are aware of deadlines and work with them to address application deficiencies
- Track the flow and status of assigned partner eligibility applications
- Respond to email inquiries
- Maintain written correspondence by preparing and filing documentation
- Enter collected documents and data into the applying organization’s online application
- Use the information collected in the partner eligibility application process to complete, assemble, and review documentation
- Perform additional administrative tasks as needed
Requirements:
- High School diploma or GED required; bachelor’s degree (preferred)
- Familiarity with IRS Form 990 (preferred but not required)
- Intermediate proficiency in utilizing Microsoft Outlook, Teams, Word, and Excel is required
- Minimum 1 years of previous customer service, data entry, clerical or administrative experience required
- Ability to understand, interpret, and communicate complex information to a diverse audience
- Strong organizational and record-keeping skills
- Strong customer service and interpersonal skills
- Strong attention to detail
Salary : $19 - $20