What are the responsibilities and job description for the Patient Representative Phone Agent - Patient Services - Sandusky / Amherst position at NOMS Healthcare?
Job Summary :
Handles patient inquiries with the highest degree of courtesy and professionalism to resolve patient issues with one call resolution. Communicates with patients using web-based tools and demonstrates the associated proficiency in typing and grammar. Has broad working knowledge of NOMS.
Duties and Responsibilities :
- Answers phones and responds to patient requests
- Provides timely and accurate information to all incoming telephone inquiries, utilizing automated telephone system, computer applications, and other applicable resources.
- Obtains necessary information for the resolution of patient's questions / concerns.
- Ensures accurate and timely processing of all patient telephone-initiated requests by scheduling appointments, taking patient demographics, transferring calls to appropriate staff.
- Ensure thorough records are maintained by documenting all actions taken to process telephone-initiated inquiries.
- Recognize, document and alert the supervisor of trends in patient calls.
- Recommends process improvements.
- Other duties as assigned.
Skills :
Education and Work Experience :
NOMS is an equal opportunity employer committed to high standards of business conducted and civic responsibility. This includes our policy of offering fair and equal opportunities to every employee or applicant for employment regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation) age, national origin, disability or genetic information, or status as a Vietnam-Era or special disabled veteran, or any other protected classes, in accordance with applicable law.
