What are the responsibilities and job description for the Clinical Advocate - Concord - CMA/RMA/LPN position at NOMS Healthcare?
Who We Are:
NOMS Healthcare provides a different approach to healthcare. We are physician owned and physician led, where patient care is top of mind for all employees. Our goal is to continually improve our scope and depth of service based on the ever-changing needs of our patients. NOMS is also committed to taking an active role in the betterment of our community, particularly related to healthcare matters affecting our fellow citizens. We develop and support health care practices recognized for exceeding patient expectations, thereby setting the standard for excellence in Northern Ohio.
At the heart of our culture are the values that guide everything we do: Trust, Teamwork, Patient-Centered Care, Community Focus, and High Quality. These principles are more than words on a page — they shape how we serve, collaborate, and grow together. Do our values speak to you?
We are rapidly expanding and want you to join our team!
The Challenge (Job Summary)
The Clinical Advocate’s primary responsibility is to assist with population management and development of advanced medical home model in primary care offices. The advocate will communicate policies and protocols and workflow changes to primary care offices. The advocate will assist with implementation of changes related to population management and support compliance with policy and procedure. This includes monitoring population management reports, pre-visit planning, and consistent office communication in the form of huddles and monthly office meetings. As part of advanced medical home model, the Clinical Advocate will assist in health coaching and support implementation of patient of care plans. The advocate will work under the direction of a supervising care manager/physician and serve as a liaison between a primary care office and the Care Management Team/administration.
Your Day to Day & Essential Functions:
1. Work as a liaison between the Care Management team and a primary care office to support adoption and compliance with the Advanced Medical Home model.
2. Receive training and attend meetings with other clinical advocates to assist with uniform delivery of office policy and protocol.
3. Support “best practice” policy and protocols are shared with office clinical staff and physicians.
4. Aid with office workflow changes and use of protocols.
5. Comply with workflow changes and use of protocols.
6. Comply with documentation in appropriate EMR fields.
7. Assist and provide oversight for population management reports, including outstanding lab, radiology, and referral reports; preventive services; recall processes, and chronic disease registries, under the direction of the supervising care coordinator.
8. Assist and provide oversight in primary care offices in the adoption of population management tools, including organization of “best practices” educational tools and community resources for patient care.
9. Participate in discussions of quality measures with office staff and providers.
10. Receive training and assist in development of quality improvement plans
11. Encourage use of daily huddles, and regular office meetings for communication within a practice.
12. Assist at risk patients in following care plans, by providing health coaching for patients who need assistance in adopting healthy lifestyles. The advocate will be trained on use of motivational interviewing techniques to help patients adopt positive lifestyles.
13. Maintain efficient and timely clinical documentation.
What You Need to Succeed (Competencies, Education):
1. Capable of working with diverse social, racial, and ethnic groups and collaborate with professionals from many different social service organizations and government agencies.
2. Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
3. Comfortable with use of computers, capable of effectively utilizing word and excel programs.
4. Ability to identify and resolve problems in a timely manner and gather as well as analyze information skillfully.
5. Ability to adapt to changes in the work environment, manage competing demands and ability to deal with frequent change, delays, or unexpected events.
6. Demonstrates dependability by being consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
7. Demonstrates accuracy, thoroughness, and monitors own work to ensure quality.
8. High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities.
9. Ability to communicate effectively in written and verbal form
What We Offer You:
A Wonderful Environment: This position is based in Concord, Ohio. The office has a great team full of positive people, and the opportunity to work with stellar patients.
Benefits: NOMS offers a comprehensive benefit package including medical, dental, vision, life insurance, and a variety of a la carte options. NOMS also has a focus on employee health, offering an impressive wellness incentive program.
Competitive Pay: We are proud to be an organization offering competitive pay in the area. Our Human Resources team looks at wages on an annual basis to ensure we are in line with our competitors.
Career Growth & Development Opportunities: We value promoting from within and have leadership and development training program for individuals who want to move up. We are proud to have managers who started as medical receptionists and have worked their way up.
Working Conditions & Physical Demands: Combination of office and exam setting. Frequent exposure to communicable diseases, ionizing radiation, medicinal preparations and other conditions common to a radiology department. Varied activities including standing, walking, reaching, bending, and lifting. Requires full range of body motion including assisting patients, manual and finger dexterity and hand-eye coordination. Requires working under stressful conditions or working irregular hours.
NOMS Healthcare is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.