What are the responsibilities and job description for the Guest Services Coordinator position at Nomad Temporary Housing?
Nomad Temporary Housing, a Global Corporate Relocation Company, Headquartered in San Diego with offices in Phoenix, Hong Kong, and London is looking for a Customer Service Representative to join our growing organization.
This position is Full Time in a customer service role. You will be supporting our customers staying with us in corporate apartments throughout North and South America, with any maintenance request/need that comes up, by working with the local property to ensure swift action is taken to resolve our client's service ticket.
Schedule: Monday-Friday 9am-6pm (PST), In Office: Phoenix AZ
QUALIFICATIONS
1. Excellent verbal and written communication skills
2. Must be well versed in Outlook and Microsoft
3. 1-3 years of customer service experience
4. Strong organizational skills required
5. Ability to work autonomously and take 'ownership' of situations
6. Positive 'go-getter' attitude & Sense of Urgency are a must
What's in it for you?
- $21-24/hour starting base plus bonus
- Hybrid Work From Home 2 days per week after 6 months of employment and in good standing
- Internal Growth Opportunities
- Consistent Schedule
* Paid holidays 11 PTO days per year (starting, increases with tenure)
* Medical and Dental benefits
* 401K
JOB DUTIES & RESPONSIBILITIES:
- Communicating with clients to prepare them for their apartment arrival
- Prepare and manage move-in instructions.
- Review Apartment inspections photos and videos
- Ensuring clients have arrived safely and handle any issues they have with the apartment
- Heavy data entry & phone use
- Must be able to manage around 30 client files per day
- Answer incoming calls
- Provide support to the management team
- Other responsibilities, as assigned.
Salary : $21 - $24