What are the responsibilities and job description for the Customer Service Representative position at Nomad Temporary Housing?
Nomad Temporary Housing, a Global Corporate Relocation Company, Headquartered in San Diego with offices in Phoenix, Hong Kong, and London is looking for a Customer Service Representative in the Phoenix, AZ area to join our growing organization.
Role Description
This is a full-time, on-site Customer Service Representative role located in the Phoenix Area. In this role, you will be supporting our clients relocating to new cities, assisting with their maintenance requests while living in our furnished corporate apartments. Some responsibilities include assisting customers with inquiries, addressing common questions, providing, and ensuring overall customer satisfaction. The individual will maintain positive customer relationships, deliver timely and effective support, and collaborate with internal teams to resolve client concerns efficiently.
This position is Full Time in a customer service support role.
Schedule: Monday - Friday, 9:00am-6:00pm (weekends occasionally as needed to cover staff PTO)
JOB DUTIES & RESPONSIBILITIES:
- Communicating with clients to prepare them for their apartment arrival
- Prepare and manage move-in instructions.
- Review Apartment inspections photos and videos
- Ensuring clients have arrived safely and handle any issues they have with the apartment
- Heavy data entry & phone use
- Must be able to manage 20 client files per day
- Answer incoming calls
- Provide support to the management team
- Other responsibilities, as assigned.
QUALIFICATIONS
- Excellent verbal and written communication skills
- Must be well versed in Outlook and Microsoft
- 3 years of customer service experience
- Strong organizational skills required
- Ability to work autonomously and take 'ownership' of situations
- Positive 'go-getter' attitude & Sense of Urgency are a must
- Strong skills in Customer Service, Customer Satisfaction, and Customer Experience
- Ability to create positive relationships and ensure exceptional Customer Experience
- Prior experience in corporate housing, travel, or hospitality is a plus
What's in it for you?
- $21-24/hour starting base plus bonus
- Hybrid Work From Home 2 days per week after 6 months of employment and in good standing
- Internal Growth Opportunities
- Consistent Schedule
- Paid holidays 11 PTO days per year (starting, increases with tenure)
- Medical and Dental benefits
- 401K
Salary : $21 - $24