What are the responsibilities and job description for the Customer Service Representative position at NOLA Vision Marketing?
Position Overview
The Customer Service Representative handles customer inquiries and ensures a positive, efficient experience across all interactions.
Key Responsibilities
The Customer Service Representative handles customer inquiries and ensures a positive, efficient experience across all interactions.
Key Responsibilities
- Respond to customer inquiries via phone, email, or in person
- Provide accurate information about products, services, or promotions
- Resolve customer concerns or escalate issues when necessary
- Process orders, returns, and service requests
- Maintain detailed records of customer interactions
- Support customer satisfaction and retention initiatives
- Strong verbal and written communication skills
- Customer-focused mindset and problem-solving abilities
- Ability to remain calm and professional under pressure
- Basic computer and data entry skills
- Strong organizational and multitasking abilities
- Team-oriented and reliable
- Previous customer service experience is a plus but not required