What are the responsibilities and job description for the Support Technician position at NOKIA?
Join our innovative Applied R&D team where you'll drive cutting-edge research, design, and development for hardware, software, and systems while seamlessly integrating techno-economic consulting and tailored customer solutions. In this role, you'll tackle detailed, complex challenges by merging established practices with new ideas to incrementally advance products and operational processes. Specifically, our Software division leverages systems engineering for dynamic requirements management-from conceptual models and technical specifications to design, implementation, testing, and robust software configuration management. If you're eager to apply your expertise in a multidisciplinary, forward-thinking environment, we invite you to shape the technology of tomorrow with us.
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As a Support Technician in the IP Routing group, you will be responsible for troubleshooting and resolving technical issues related to our high-speed digital communications products. The ability to analyze and diagnose complex problems using various diagnostic tools and techniques is required. This position seeks self-starters who can manage technical support cases from initial contact through to resolution. You will collaborate with a motivated team of engineering professionals and take personal responsibility for ensuring product functionality. This role requires working knowledge of technical support processes and diagnostics in a lab or customer-facing environment.
- Technical degree or equivalent practical experience in a relevant field.
- Practical understanding of diagnostic and troubleshooting tools and techniques.
- Experience with relevant system architectures, software applications, or hardware components would be an asset.
- Excellent interpersonal and organisational skills.
- Strong verbal and written communication skills.
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
Join us and be part of a company where you will feel included and empowered to succeed.
Additional Information
US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D - Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(Check the salary ranges in the job info section for this role)
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
