What are the responsibilities and job description for the Customer Onboarding Specialist position at Noggin Guru?
About Us:
Noggin Guru is a fast-growing online learning company focused on serving the Financial Services industry. Our company was founded on the belief that online learning and professional development are the future of our interconnected and heavily digital world, and we are on a mission to connect people to their potential.
We specialize in providing organizations with regulatory compliance training, continuing education, and upskilling solutions. Our offerings include enterprise-wide memberships, individual subscriptions and courses, CE credits, and certifications, all delivered on an easy-to-use learning platform.
We are backed by experienced investors and operators in online learning and are building a remote-first, forward-thinking team.
About the Role:
We are seeking an enthusiastic and tech-savvy Customer Onboarding Specialist to join our dynamic team.
As the first point of contact for new customers, you will play the leading role in getting customers up and running on the Noggin Guru Platform and ensuring they understand its features and realize its value.
Your responsibilities will include providing personalized support, advocating for customer needs, and collaborating with teams to enhance the onboarding experience.
If you’re passionate about delivering excellent customer service and teaching others, this is the perfect opportunity for you.
Key Responsibilities
- Take ownership of all clients in the Onboarding portfolio. Provide an experience that leaves our clients delighted and excited about our product. Clients should be set up for success and immediate utilization.
- Act as the primary contact for new customers, leading them through the setup of the system, answering questions, and keeping them engaged.
- Advocate for customers by capturing and sharing feedback.
- Proactively contact customers at the first sign of trouble to improve utilization.
- Drive setup progress on accounts and provide guidance on next steps.
- Demonstrate or troubleshoot features through scheduled calls or video meetings.
- Collaborate internally to establish automated outreach and create helpful collateral.
What You’ll Bring
- 2 years in Customer Support, Account Management, Customer Success, or a similar field.
- Bonus points for experience in SaaS, online learning platforms or EdTech.
- Use of CRM (optimally Salesforce), Customer Success, or Help desk tools.
- A track record of hitting objectives and embracing new challenges.
- Bachelor’s Degree.
- Tech-savvy with the ability to quickly learn new products and explain them to others.
- Analytical and creative in finding solutions for customers.
- Excellent communication skills, both verbal and written.
- Ability to prioritize, multitask, and manage time effectively.
- Passionate about improving processes and delivering a world class customer experience.
Benefits
At Noggin Guru, we believe in supporting our people with benefits that match our values.
We offer:
- Competitive salary
- Generous paid time off and flexible schedules
- Paid parental leave
- Ongoing learning and development opportunities
- Comprehensive benefits package, including health insurance and retirement plans
- Flexible remote work environment
- High-impact, mission-driven culture with growth opportunities
If you'd like more details on salary expectations for this role, feel free to reach out to us at hr@nogginguru.com
Noggin Guru is an Equal Employment Opportunity (EEO) employer and is committed to maintaining a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, marital status, or any other legally protected status.
We are also committed to providing reasonable accommodations for qualified individuals with disabilities. If you require an accommodation during the hiring process, please let us know, and we will work with you to ensure a fair and inclusive experience.