What are the responsibilities and job description for the Collections Specialist position at Noggin Guru?
About us:
Noggin Guru is a fast-growing online learning leader specializing in tailored educational solutions for multiple vertical markets. We operate on the core belief that digital professional development is the future, and we are on a mission to connect professionals everywhere to their potential.
We specialize in providing organizations with regulatory compliance training, continuing education, and upskilling solutions. Our offerings include enterprise-wide memberships, individual subscriptions and courses, CE credits, and certifications, all delivered on an easy-to-use learning platform.
We are backed by experienced investors and operators in online learning and are building a remote-first, forward-thinking team.
About the Role:
We’re hiring an entry level Collections Specialist to support our customers and internal teams with collections and customer support. This role is ideal for someone who enjoys solving problems, supporting customers, and bringing organization to a fast-moving environment. You’ll reach out to customers regarding outstanding invoices, respond to customer inquiries, and help troubleshoot payment issues. This role will involve a significant amount of calling customers.
This is a high-visibility, high-impact role on a lean team, and a great opportunity to make a difference in both our customer experience and internal operations.
This role is hybrid, with the expectation of up to 2 days per week in our office located in Cary, NC.
Key Responsibilities
- Call customers regarding outstanding invoices
- Email customers to verify invoices were received
- Respond to customer inquiries via email and by phone
- Proactively ensure up to date credit card information is on file
- Troubleshoot failed payments or credit card issues with customers
- Support customers in transitioning from check payment to credit card payment and ACH
- Coordinate with internal teams (Sales and Client Care) to resolve billing issues
- Ensure customer contact information is accurate
- Maintain up-to-date records in our billing, ERP and CRM systems
- Issue refunds or credits when appropriate and in alignment with policy
- Identify and suggest process improvements to reduce errors and improve response time
What You’ll Bring
- 0–3 years of experience in billing, customer support, or finance operations
- Strong written communication skills and customer-first attitude
- Comfort with billing tools and CRMs is a plus (we use Chargebee, Quickbooks, & SalesForce)
- High attention to detail and organizational skills
- Comfort making a large volume of phone calls
- Problem-solving mindset and ability to work independently
- Experience in a remote or fast-paced environment is a plus
- Familiarity with online education or subscription-based businesses is a bonus
Benefits
At Noggin Guru, we believe in supporting our people with benefits that match our values.
We offer:
- Competitive salary
- Generous paid time off and flexible schedules
- Paid parental leave
- Ongoing learning and development opportunities
- Comprehensive benefits package, including health insurance and retirement plans
- Flexible remote work environment
- High-impact, mission-driven culture with growth opportunities
If you'd like more details on salary expectations for this role, feel free to reach out to us at hr@nogginguru.com.
Noggin Guru is an Equal Employment Opportunity (EEO) employer and is committed to maintaining a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, marital status, or any other legally protected status.
We are also committed to providing reasonable accommodations for qualified individuals with disabilities. If you require an accommodation during the hiring process, please let us know, and we will work with you to ensure a fair and inclusive experience.
Salary : $38,000 - $42,000